Assistant General Manager

Planet Fitness; Salem (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Planet Fitness in Salem seeks an Assistant General Manager to oversee club operations and deliver a positive, welcoming member experience in a high-volume environment.

You will lead a team of Front Desk Associates and Fitness Trainers, ensuring cleanliness, safety, and compliance with PF values. The role requires flexibility in shifts and strong customer service focus.

Qualifications

• Experience in supervising or managing in high-volume hospitality or retail environments.
• Able to work a flexible rotating schedule.
• Familiar with Microsoft Office applications.
• Knowledge of Planet Fitness values and policies is a plus.
• Willingness to travel to other clubs as needed.
• CPR certification or willingness to obtain one.

Responsibilities

• Involved in all front desk related activities such as: greet members, prospective members, and guests, providing exceptional customer service.
• Handling front desk activities including answering phones, checking members in, providing tours, and signing up new members.
• Keep the gym and all equipment clean and in good working order.
• Facilitate updates to member accounts and respond to questions promptly.
• Interview, train and develop a high performing staff (Front Desk Associates and Fitness Trainers).
• Create and maintain a welcoming atmosphere and ensure staff follow PF values.
• Ensure all shifts are covered.
• Lead by example and maintain accountability for direct reports through training and coaching.
• Resolve employee issues or concerns.
• Manage cash drawer and deposit procedures.
• Oversee cleanliness and maintenance of facility and daily logs.
• Ensure safety of employees, members and club property.
• Communicate equipment repair needs in a timely manner.

Skills

Customer service

Team leadership

Front desk operations

Education

High School Diploma or Equivalent

CPR Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: South Salem - Salem, OR 97306

Company Overview

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +30 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement:

“To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness’ values”

With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®.

General Responsibilities

The Assistant General Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results- oriented and committed to quality service.

Duties & Responsibilities

• Involved in all front desk related activities such as:
• • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities including, but not limited to:
    • Answering phones in a friendly manner and assisting callers with a variety of questions.
    • Checking members into the system.
    • Providing prospective members tours of the facility.
    • Signing-up new members.
  • Keep the gym and all equipment extremely clean and in good working order.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner
• Employees:
  • Interview, train and develop a high performing staff consisting of Front Desk Associates, and Fitness Trainers.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
  • Resolve employee issues or concerns.
  • Manage cash drawer and deposit procedure.
• Cleanliness:
  • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
  • Supervise correct cleaning and daily round logs.
  • Ensure safety of employees, members and club property.
  • Determine and communicate equipment repair in a timely manner.

Qualifications/Requirements

• 1 year Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
• Comfortable working a flexible rotating schedule
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• A High School Diploma Or Equivalent required
• Ability to travel to other clubs as needed
• Current CPR Certification required or willingness to get certified upon hire
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.