Assistant General Manager

GetHired, Inc.; Roanoke Rapids (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision Insurance

401k

Paid Time Off

Brand Discounts

Job summary

The Hilton Garden Inn is seeking an Assistant General Manager (AGM) to assist in managing various aspects of the hotel, including operations and personnel management. The role requires a strong team-oriented environment focused on guest satisfaction.

Candidates should have at least 3-5 years of experience in hotel management and supervisory roles, with a proven capacity for problem-solving and maintaining hotel standards. Benefits include medical, dental, and 401k.

Qualifications

• 3-5 years of progressive experience in a hotel or related field.
• Must handle workplace problems and anticipate issues effectively.
• Fluent in English and maintain composure in stress.

Responsibilities

• Represent the hotel professionally and knowledgeably.
• Ensure a clean, safe, and inviting atmosphere.
• Supervise food and beverage operations.

Skills

Hotel Operations

Supervisory Experience

Problem Solving

Organizational Skills

Financial Data Management

Communication Skills

Customer Service

Computer Proficiency

Staff Development

Education

Bachelor degree in Hotel Management or related field

Tools

Word

Excel

Job description

The Hilton Garden Inn is looking for an Assistant General Manager (AGM) to be involved in all fac ets of property management, including sales and revenue, operations, bud get and personnel.

Our guests select Hilton Garden Inn because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

Responsibilities

• Represent the hotel in a professional, knowledgeable and eloquent manner.

• Maintain an impeccably clean, safe and inviting atmosphere inside and out.

• Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient.

• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.

• Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.

• Assist in the preparation and monitoring of budget items for the hotel.

• Develop a full understanding of all hotel departments and operations including sales, reservations, and food & beverage.

• Assure that the property remains at highest standards of maintenance and cleanliness.

• Supervise the Night Audit function and monitor the reports for accuracy.

• Supervise all food and beverage operations, including overseeing ordering, monitoring food costs, maintaining Brand standards, and conducting food and beverage meetings (as applicable)

• Achieve Brand specific guest satisfaction scores and respond to guest concerns as appropriate.

• Monitor, maintain, and establish all direct bill accounts.

• Promote the sales culture at the hotel.

• Tour the housekeeping and maintenance departments regularly and make any necessary scheduling or personnel adjustments as necessary.

• Inspect rooms regularly. Accompany the Executive Housekeeper and Chief Engineer as necessary on these rounds.

• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

Qualifications

• At least 3-5 years of progressive experience in a hotel or related field.

• Supervisory experience required.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

• Must maintain composure and objectivity in stressful, high pressure situations.

• Must have effective organizational skills and be able to convey information and ideas clearly.

• Must be capable of self-supervision and have the ability to manage multiple tasks and personnel.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Maintain and convey a positive and respectful demeanor to employees and guests.

• Must be proficient in computer business software applications such as Word and Excel.

• Bachelor degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.

• Must have a valid driver’s license.

• Must be fluent in English.

Benefits

• Medical Insurance

• Dental/Vision Insurance

• 401k

• Employer Paid Disability & Life Insurance

• Paid Time Off

• Brand Discounts