Assistant General Manager

Choice Hotels; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hospitality company seeks an Assistant General Manager to oversee daily operations and maintain high guest satisfaction standards. This role includes guest relations, managing a team, and ensuring property performance aligns with budget goals. Candidates should have strong leadership skills and a focus on efficiency.

Qualifications

• Experience in hotel operations or management preferred.
• Ability to effectively communicate with team and guests.
• Leadership skills essential for directing staff activities.

Responsibilities

• Assist in managing day-to-day operations of the hotel.
• Resolve guest issues and ensure guest satisfaction.
• Oversee personnel management and training.

Skills

Guest Relations

Staff Management

Sales Activities

Budget Monitoring

Operational Efficiency

Education

No specific degree required

Job description

Job Summary:

Assists the General Manager in managing the property operations on a day-to-day basis and assuring optimum performance and continual improvement in all key performance areas. Resolves guest and Associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. Assumes the General Manager’s responsibilities (efficient operation of the property as measured against the established budget, while maintaining guest service standards) when required. Assures that all guests are satisfied with room accommodations and customer service.

Guest Relations:
• Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
• Monitor guest feedback and take appropriate and timely action per company policy
• Take steps to ensure the greatest satisfaction possible within budgetary constraints
• Ensure the security needs of the guests, staff, and property are met
• Ensure all team members know area attractions and services to accommodate guests’ needs
• Able to correct guest issues in a timely matter to meet our guest’s expectations.

Operations:
• The Assistant General Manager with be responsible for working various shifts on the front desk.
• The Assistant General Manager is responsible for insuring all front desk operations, are conducted according to policies and procedures and brand standards.
• AGM’s primary duty must be managing the enterprise, or managing a customarily recognized department or subdivision of the enterprise;
• Responsible for the Protection of Company assets as well as company and guest information
• Upholds and Enforces Sandpiper Property Managements standards as well as Woodspring brand standards and policy compliance at the property level
• Shares “Manager on Duty” responsibilities with the General Manager
• Provides other relief, or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel
• Actively reviews and monitors Social Media websites to ensure timely and appropriate responses
• Ensures that clean rooms, guest, and Associate satisfaction are top priorities

Sales & Revenue:
• Conduct sales activities to increase occupancy and revenue
• The Assistant General Manager will make sales calls and set up appointments on leads for the General Manager Manage property revenue and expenses to maintain or exceed budget
• Assists the GM in monitoring cash management and in-house balances
• Assists the General Manager in budgetary control measures, including labor monitoring, room expense control and inventory cost controls

Personnel:
• AGM must customarily and regularly direct the work of at least two or more other full-time employees or their equivalent; and

• AGM must have the authority to hire or fire other employees, or the employee’s suggestions and recommendations as to the
hiring, firing, advancement, promotion or any other change of status of other employees must be given particular weight.
• Review and approve property payroll according to company policy and procedure for all direct reports
• Ensure proper selection and retention of all direct reports
• Executes training, coaching, counseling, and engagement of all direct reports
• Conduct annual personnel performance appraisals for all direct reports.
• Ensure team members effectively follow the “Say Yes to a Simple Request” program
• Ensure all policies and procedures are followed by each team member

This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a
comprehensive list of activities, duties, or responsibilities that are required of the Associate. Additional duties and responsibilities may be required of the job holder
based upon business needs and at the request of management.

Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all Associates and applicants for employment without regard to race,
color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal,
state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has
facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job
transfer, leaves of absence, compensation, and training.

SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
Improper interference with the ability to SPM’s Associates to perform their expected job duties is absolutely not tolerated.

Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces