Assistant General Manager

McDonald's; Port Barre (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Employee discounts

401k Match

Archways to opportunities

Career advancement

Job summary

McDonald's in the United States is seeking an Assistant General Manager to support the General Manager in daily restaurant operations, lead a team to deliver exceptional service, and drive sales while upholding food quality and safety standards.

You will play a key role in staffing, scheduling, training, and achieving performance goals, with a focus on customer satisfaction, cost control, and community engagement.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred in hospitality, business administration, or related field.
• 2–3 years of restaurant management experience in a fast-food environment recommended.
• Strong leadership, interpersonal, and communication skills essential.
• Ability to work in a fast-paced, high-pressure environment with attention to detail.

Responsibilities

• Assist the General Manager in managing all aspects of restaurant operations.
• Ensure high levels of customer satisfaction through excellent service.
• Supervise, train, and develop restaurant staff.
• Monitor inventory levels and manage food and supply orders.
• Maintain health, safety, and sanitation standards.
• Handle customer complaints and resolve issues professionally.
• Oversee cash management and daily financial reporting.
• Support labor cost management and scheduling optimization.
• Participate in marketing initiatives and community events.
• Ensure compliance with local, state, and federal regulations.

Skills

Leadership

Communication

Customer service

Staff training

Problem solving

Financial principles

Restaurant software

Education

High school diploma or equivalent

Bachelor’s degree in hospitality or business (preferred)

Tools

Restaurant management software

POS systems

Job description

Job Summary: As an Assistant General Manager at McDonald's, you will be responsible for supporting the General Manager in overseeing the daily operations of the restaurant. You will lead a team to deliver exceptional customer service, ensure high standards of food quality, and drive business growth. Your role is crucial in maintaining a positive and productive work environment while achieving the restaurant’s performance goals.

Key Responsibilities

• Assist the General Manager in managing all aspects of restaurant operations.
• Ensure high levels of customer satisfaction through excellent service.
• Supervise, train, and develop restaurant staff, ensuring team members adhere to company policies and standards.
• Monitor inventory levels and manage food and supply orders.
• Maintain health, safety, and sanitation standards.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Oversee cash management, including daily cash handling and financial reporting.
• Support the General Manager in managing labor costs and optimizing scheduling.
• Participate in marketing initiatives and community events to drive business growth.
• Ensure compliance with all local, state, and federal regulations.

Qualifications

• High school diploma or equivalent; bachelor’s degree in hospitality, business administration, or a related field preferred.
• Minimum of 2-3 years of experience in restaurant management, preferably in a fast-food environment.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, high-pressure environment.
• Strong problem-solving abilities and attention to detail.
• Basic understanding of financial principles and restaurant management software.
• Availability to work flexible hours, including nights, weekends, and holidays.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive training and development programs.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Employee discounts and meal benefits.
• 401k Match program
• Archways to opportunities (Free College Tuition with CTU)
• Opportunities for career advancement within the company and more.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.