Assistant General Manager

Carvana; Plainfield (IN); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Relocation assistance

Competitive pay

Career path opportunities

Job summary

ADESA, a Carvana owned company, seeks an Assistant General Manager to lead vehicle operations and enhance the customer experience at our Plainfield auction site. You will guide a high-performing team and drive effective processes, communications, and key metrics.

Success requires 5+ years of people leadership, 7+ years in customer service, and automotive/auction industry experience. Relocation assistance is available as part of career growth with a Fortune 500 company.

Qualifications

• High School diploma or GED required; college degree preferred.
• 5+ years of people management experience.
• 7+ years in customer service.
• Automotive/auction experience is preferred.
• CRM experience is preferred.

Responsibilities

• Lead from the front by setting cultural tone and facilitating positivity, customer focus, and teamwork.
• Recruit and hire exceptional team members and manage performance and career development.
• Ensure compliance with policies, procedures, and directives; handle employee relations.
• Lead dealer consignment and commercial accounts to maximize profitable sales.
• Support end-to-end solutions for customers and advise on products and services.
• Create and maintain positive rapport with customers and employees at the auction site.
• Turn initiatives into actionable tasks with cross-functional collaboration.

Skills

People leadership

Customer service oriented

Communication skills

Change management

Education

High School Diploma or GED

College education preferred

Tools

CRM software

Job description

*Relocation required in 6-18 months from starting the position

Temp site address:

2950 East Main Street Plainfield, Indiana 46168 United States

About Us

ADESA, a Carvana owned company, currently the nation’s second-largest physical wholesale vehicle auction operating over 50 locations throughout the US. Our auction sites, some up to 200 acres, provide a wide array of vehicle services including logistics management, repair & reconditioning, and auction remarketing for well over one million vehicles annually. Many of our locations also serve as Carvana distribution hubs and reconditioning facilities, making our sites vibrant and full of passionate people who enjoy serving our customers.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is undergoing a multi-year expansion including sizable investments in facilities, digital auction capabilities, and supporting our customer’s growth! We are looking for great people who want to take this journey with us.

Get a sneak peek into life at ADESA!

Role

As an ADESA Assistant General Manager, you will lead a high performing vehicle operations team and support the customer experience at an auction site. Our AGMs maintain a strong understanding of operational, sales, and financial processes. Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position. We are looking for a motivated, encouraging leader who demonstrates our core values daily and maintains a strong passion for leadership, integrity, adaptability, and positivity.

The Assistant General Manager role at ADESA is an amazing opportunity for a passionate leader looking to accelerate their career in the fast-paced automotive world. You'll be at the forefront of innovation, applying operational, sales, and financial abilities to enhance customer satisfaction, while you sharpen your skills to prepare you for continued career growth potential across our organization. If you thrive in a high expectation, high accountability role and are ready to accelerate your career with a Fortune 500 company that values leadership, integrity, adaptability, and positivity, ADESA is your road to success.

Impact

A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team. You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community.

Responsibilities

People Leadership and Team Development

• Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration.
• Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers.
• Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.
• Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources.
• Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments.

Business Development

• Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible.
• Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology.
• Ensure the use of marketing tools on selected customer accounts as instructed.
• Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department.
• Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability.
• Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed.

Customer Service

• Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs.
• Ensure that fast and friendly service is provided to all customers in support of growth to the customer base. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.

Operations & Process Execution

• Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally.
• Inspect work performed by auction operations to ensure that the work conforms to the customer’s request.

Compliance and Safety

• Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety.
• Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed.
• Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements.

Skills & Attributes

• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible
• Ability to always demonstrate polished and professional behavior
• Strong communication and presentation skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through with both internal partners and external customers
• Forward-thinking; adept and comfortable with change; ability to act as a “change champion”
• Detail oriented and consistent in the execution of job duties

Qualifications

• High School or GED required
• College education preferred
• 5+ years of people management experience
• 7+ years of customer service experience
• Automotive/auction experience preferred
• CRM experience preferred
• Must be 18 years of age and have a valid driver’s license

ADESA Benefits and Perks

• Competitive Pay
• Quality Benefits
• Relocation Assistance
• Holiday and Paid Time Off
• Education and Equipment Reimbursement Programs
• Matching 401(k)
• Career Path Opportunities
• And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

• The physical activity requirements of the position range from Light to Medium Physical Work.
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.