Assistant General Manager

Stonebridge Companies; North Bergen (NJ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) matching

Travel and lodging perks

Job summary

Stonebridge Companies in North Bergen, NJ, seeks an Assistant General Manager to support the General Manager in overseeing hotel operations, with focus on front-of-house and housekeeping. You will help manage daily operations, guest satisfaction, and financial performance in line with company standards.

The role requires 3–5 years in hotel management, a bachelor's degree in a related field, and strong revenue management and budgeting knowledge.

Qualifications

• Bachelor’s degree or equivalent experience in Hotel/Restaurant Management, Business, or related field.
• 3–5 years hotel management experience, preferably front-of-house/rooms division.
• Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and MS Office; strong communication and leadership.

Responsibilities

• Oversee hotel operations in partnership with General Manager, focusing on front-of-house and housekeeping."
• Provide Revenue Management with market analysis and event forecasts to optimize occupancy and rates.
• Support sales by informing front office and reservations about rate structures and yield management.
• Train and motivate front desk staff on front office operations, revenue management, and guest service protocols.
• Assist in producing the annual budget and forecasting changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain margins.
• Monitor cash handling, accounts payable/receivable, and payroll in GM's absence.
• Lead staff training to deliver guest services per company standards and address guest issues.

Skills

Revenue management

Budgeting

Leadership

Front desk operations

Staff training

Microsoft Office

PMS software

Education

Bachelor's degree in Hotel/Restaurant Management or related field

Tools

Property management systems

Microsoft Office

Job description

Position Details

• City, State: North Bergen, New Jersey
• Pay Range: Starting at $65,000 per year
• Title: Assistant General Manager
• Location: City, State
• FLSA: Exempt/Non-Exempt
• Status: Part-time, full-time, seasonal, on-call.
• Reports to: General Manager
• Supervises: Property Team Members
• Pay Range: Enter hourly rate range or salary range depending on position

Job Summary

The Assistant General Manager supports the General Manager in overseeing the hotel’s operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards.

Essential Functions and Duties

• Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.
• Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.
• Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.
• Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.
• Help produce the annual budget and forecast changes in operating expenses and labor costs.
• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.
• Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.
• Train staff to deliver guest services in line with company standards, and address guest complaints directly.
• Manage guest loyalty programs and ensure compliance with franchise or company policies.
• Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.
• Assist in managing the hotel's physical condition, including maintenance and quality control programs.
• Collaborate with the General Manager to address operational challenges and develop strategies for improvement.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.
• 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations. Strong knowledge of revenue management, financial analysis, and budgeting.
• Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint). Excellent communication and leadership skills to manage staff and interact with guests.
• Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.
• Experience in recruitment, staff training, and performance management.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Work Environment

Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and housekeeping departments. Must be able to sit, stand, and walk for extended periods while overseeing hotel operations. Must be able to lift and carry objects up to 20 lbs occasionally. Flexible schedule, including availability for evenings, weekends, and holidays as required.

Other Duties

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-08-16.