Assistant General Manager

Taco Bell; Norfolk (VA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

3 weeks' paid time off

Free meals

Tuition reimbursement programs

Health benefits from day 1

401k retirement plan with match

Career advancement

Discounts on various products

Job summary

Taco Bell Norfolk is seeking an Assistant General Manager to support the Restaurant General Manager by upholding brand standards, training and coaching the team, and delivering unforgettable customer experiences.

You’ll run daily operations in the GM’s absence, participate in hiring, recognize high performers, manage labor and cash controls, and drive safety, quality, and profitability with a culture of equity and belonging.

Qualifications

• 3+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control procedures and managing labor.
• Ensure all employees receive proper training and resources.
• Champion Taco Bell's culture and values, promoting equity and inclusion.
• Lead efforts in recognition, collaboration, and motivation.

Responsibilities

• Ensure consistent customer satisfaction by modeling the MIC Success Routine and prioritizing customer needs.
• Oversee adherence to Shift Excellence responsibilities, maintain high food safety standards, and uphold Core excellence.
• Collaborate with the GM in assessing team performance, provide ongoing feedback, and address employee relations issues.
• Assist in sourcing, recruiting, interviewing, and hiring Team Members, driving a culture of equity and inclusion.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory, and labor management.
• Review financial reports and take actions to optimize performance.
• Support the GM in facility maintenance and health and safety standards.

Skills

Restaurant management

P&L management

Hiring and talent acquisition

Team leadership

Employee coaching and training

Job description

Assistant General Manager

About the Job:

As an Assistant General Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching, and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.

The Day-to-Day:

• Ensure consistent customer satisfaction by effectively modeling the MIC Success Routine and prioritizing customer needs.
• Oversee Team Members' adherence to Shift Excellence responsibilities, maintain high food safety standards, and uphold Core excellence. Take charge of restaurant operations in the GM's absence.
• Collaborate with the GM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or elevate to the GM when necessary.
• Assist in sourcing, recruiting, interviewing, and hiring Team Members, while driving a culture of equity, inclusion, and belonging.
• Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance, and labor management.
• Review financial reports and take appropriate actions to optimize performance.
• Support the GM in facility maintenance and ensure health and safety standards are consistently followed.

Is this you?

• 3+ years of restaurant/retail management experience.
• Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.
• Ensure all employees receive proper training and resources.
• Champion Taco Bell's culture and values, promoting equity, inclusion, and belonging in the restaurant.
• Lead efforts in individual and team recognition, collaboration, and motivation.
• Identify and recruit exceptional talent, supporting the GM in the hiring process.
• Possess strong communication skills for conducting performance appraisals, taking disciplinary action, and motivating and training employees.
• Adhere to corporate policies, procedures, and Occupational Health and Food Safety standards.

Work-Hard, Play-Hard:

• Competitive pay
• Bonus potential
• 3 weeks' paid time off
• Free bachelor's degree and scholarship and other tuition reimbursement programs
• Free meals
• Career advancement and professional development
• Medical benefits from day 1
• Health and wellness programs
• 401k retirement plan with 6% match
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future

The range for this role is $52,000-65,000/year. Compensation may vary based on geographic location and experience.