Assistant General Manager

Tory Burch; New York (NY); On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Health & wellness benefits

Volunteer days

Job summary

Tory Burch in Alberta seeks a Store Manager to lead the retail team and deliver an outstanding customer experience. You will develop staff selling and service skills, oversee daily store operations, and drive sales while upholding Tory Burch values.

The role offers an energetic, collaborative environment with opportunities for growth and a strong focus on brand advocacy and customer connection. Join our team and contribute to a premier luxury retail experience.

Qualifications

• Undergraduate Degree (business or fashion-related discipline a plus).
• 3–5 years of management experience.
• Proven track record of success.

Responsibilities

• Oversee development of clientele relationships and drive business initiatives.
• Set clear goals and expectations; hold staff to high standards of excellence.
• Build a world-class talent team delivering an exceptional retail experience.

Skills

People management

Customer service

Retail leadership

Education

Bachelor's degree (business or fashion related)

Job description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

When you join us, you’re joining a purpose‑led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance.

• Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• You’ll receive a generous employee discount and access to exclusive special offers.
• We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
• We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor‑Made for You Because:

You are a critical leadership partner – a “co‑pilot” to the GM and someone the store staff can rely on for guidance and growth. You will partner with the GM to create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives.

You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day‑to‑day operations of running a successful business with an authentic approach.

A Day in the Life:

The typical day is… atypical. You might be overseeing the development of clientele relationships and driving business initiatives, setting clear goals and expectations and holding people accountable to high standards of excellence, or building a world class talent team who strives to create an exceptional retail experience. The consistent thread is that you’ll be working with an amazing team of professionals who share your passion for excellence.

To Land This Role:

• Undergraduate Degree (business or fashion related discipline a plus)
• 3‑5 years of Management Experience
• Proven Track Record of Success

Why You’ll Want to Join Our Team:

The Retail Team is a dynamic group of professionals, connecting our brand to customers through people management, building a world class talent pool, and driving business initiatives and results. By tapping into our relationships with customers, we are able to build brand awareness, promote new product assortments, and generate positive coverage of our company, our collections, and our Foundation. We work hard and have fun while doing it!

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Founded in 2004 in New York City, Tory Burch is an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections span ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation. Every team member is integral to the company’s unique culture and continuing evolution.