Assistant General Manager

BNA HOTELS LLC; Nashville (TN); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

BNA Hotels LLC in Nashville seeks an experienced hospitality professional to assist the General Manager in driving hotel performance and guest satisfaction. You will help maximize occupancy, revenue, efficiency and quality while upholding brand standards and service excellence.

The role requires coordinating across departments, mentoring staff, and enforcing policies to deliver consistent guest experiences and measurable quality scores.

Competenze

• Bachelor's degree or related management experience is preferred.
• Computer knowledge including Word and Excel is strongly preferred.
• Must have valid driver's license and acceptable driving history.

Mansioni

• Oversee facility operations in GM absence including guest services, housekeeping, maintenance, sales, food and beverage and HR.
• Oversee guest services to ensure superior service is a priority.
• Foster a positive, cooperative work environment between staff and management.
• Assist in supervision of employees, including interviewing, hiring, training, performance appraisals, and discipline.
• Plan, assign and direct work, address complaints and resolve problems.

Conoscenze

Guest service focus

Team leadership

Problem solving

Formazione

Bachelor’s degree

Strumenti

Word

Excel

Descrizione del lavoro

General Summary

Responsible for assisting the General Manager in the overall success of the hotel by meeting or exceeding planned objectives in an effort to maintain maximum occupancy, revenue, efficiency and accuracy. Ensure superior service is provided to all guests and product quality standards are met.

Principal Responsibilities

• Oversee thefacility operations in the absence of the General Manager including guestservices, housekeeping, maintenance, sales, food and beverage and humanresources.
• Oversee guestservices; ensuring that superior service is a priority.
• Foster apositive, cooperative work environment between staff and management.
• Assists in thesupervision of employees in assigned departments. Carries out supervisory responsibilities inaccordance with the organizations’ policies and applicable laws.
• Supervisoryresponsibilities include interviewing, hiring, training employees, appraisingperformance, rewarding and disciplining employees; planning, assigning,directing work, addressing complaints and resolving problems.

Job Duties

• Problem Solving- Identifies and resolvesproblems in a timely manner. Developsalternative solutions, uses reason at all times. Makes timely decisions while exhibiting soundjudgment. Includes appropriate people indecision making process.
• Project Management – Prepares and supportsthose affected by change, monitors transition, and evaluates results.
• Customer Service – Maximize Customer Serviceby attaining 80% or better on Franchise Guest Service Scores. Respond and resolve all guest complaintstimely and appropriately. Managesdifficult or emotional customer situations.Responds promptly to customer needs, requests for service andassistance.
• Communication - Demonstrates grouppresentation skills. Speaks clearly andpersuasively in positive or negative situations. Writes clearly, and has the ability to readand interpret written information. Communicates change effectively.
• Team Work – Exhibits objectivity and opennessto the views of others and contributes to building a positive team spirit. Upholds organizational values, treats peoplewith respect and promotes a harassment free environment.
• Quality Management – Assists in achieving Brand standard scores on all Brand Quality Assurance inspections. Must maintain 80% or higher on Franchiseproduct quality scoring. Inspect roomsand public areas for cleanliness and preventative maintenance upkeep on a dailybasis. Aligns work with strategic goals,looking for ways to improve and promote quality while demonstrating accuracyand thoroughness. Strives to increaseproductivity.
• Adaptability – Able to deal with frequentchange, delays or unexpected events, changing approach or method to best fit asituation.
• Initiative - Take independent actions andcalculated risks, meets challenges with resourcefulness, generates suggestionfor improving work and takes responsibility for own actions. Delegates work assignments, sets expectationsand monitors delegated activities. Asksfor and offers help when needed.
• People Management – Ensures each employeecompletes orientation and required brand training. Assists the General Manager in ensuring employeeperformance reviews are performed timely and in accordance with the company standards. Ensure properand timely execution of all employee related documentation (i.e. new hirepaperwork, separation reporting, status changes, benefits documentation,etc.). Maintains effective employeerelations programs within the hotel.Provides regular performance feedback to all employees. Manages difficult or emotional employeesituations. Develops subordinates skillsand encourages growth.
• Compliance – Assists the General Manager in ensuringState and Federal Labor postings are current.Ensure all internal BNA Hotels communication is posted asrequired. Adheres to all polices andprocedures required by BNA Hotels internal audit system. Maintains confidentiality.
• Business Acumen – Maintain CPOR in assigneddepartments as driven by budget. Understandsbusiness implications of decisions, aligns work with strategic goals. Accurately forecast schedule changes based onforecasted occupancy.

Qualifications

A Bachelor’s degree (B.A)from a four year college or university; or at least two years relatedmanagement or comparable experience is strongly preferred. Ability to develop an understanding of concepts,practices, pre-established guidelines and procedures used by the company inrelation to guest service is necessary. Computerknowledge including intranet, Property management system, WORD, and EXCEL is stronglypreferred. Must have valid drivers license, andacceptable driving history subject to company approval.

Physical Demands

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. While performing the duties of this job, theemployee is regularly required to stand, walk, sit, use hands to finger, handleor feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoopkneel, crouch or crawl and taste or smell.The employee must regular lift and or move up to 25lbs, occasionallylift or move up to 50lbs. Specificvision abilities required by this job include peripheral vision and depthperception.