Assistant General Manager

Pura Vida Miami; Naples (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental &

PTO

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is a lifestyle brand in the hospitality sector seeking a hands-on manager to lead daily operations in a fast-paced environment. You will supervise staff, ensure exceptional customer service, and collaborate with the General Manager on inventory, labor, and procedures to maintain an inviting, clean, and efficient dining experience.

Requirements include 2+ years of managerial experience in hospitality, 1+ year of customer service experience, a high school diploma or GED, and a Food

Qualifications

• 2+ years of proven managerial experience in the hospitality and/or restaurant industry.
• Minimum 1 year of proven customer service experience in hospitality/restaurant.
• High School Diploma or GED; 2 years of college preferred.
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal Food Handler certification required.

Responsibilities

• Lead by example, maintain positivity and clear communication with the team.
• Deliver outstanding customer service, address needs and resolve issues efficiently.
• Motivate and guide team members to exceed customer expectations with swift, friendly service.
• Collaborate with the General Manager to manage inventory, labor and procedures.
• Establish staffing plans to support volume fluctuations.
• Uphold food safety regulations and sanitation standards for customers and staff.
• Support supervisory functions including hiring, promotions, and coaching.
• Organize, schedule, and supervise team shifts for smooth operations.
• Direct staff on the floor to address issues promptly.
• Monitor expo station to ensure timely and accurate food delivery to customers.

Skills

Customer service

Leadership

Communication

Problem-solving

Bilingual English/Spanish

Education

High School Diploma or GED

2 years of college preferred

Job description

We are a lifestyle brand! We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate, yet fast and consistent, experience to our customers. We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Collaborate with the General Manager to manage inventory, labor allocation, and operational procedures.
• Establishes and maintains staffing plans that support anticipated volume fluctuations
• Uphold strict adherence to all food safety regulations and sanitation standards, prioritizing the well-being of both customers and staff.
• Supports in supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.
• Organize, schedule, and supervise team member shifts, ensuring smooth operations and efficient workflow.
• Direct staff while on the floor to ensure smooth operations and address any issues promptly.
• Monitor and manage the expo station to guarantee timely and accurate food delivery to customers.

REQUIREMENTS

• Minimum 1 year of proven experience in customer service in the hospitality and/or restaurant industry.
• 2+ years of proven managerial experience in the hospitality and/or restaurant industry.
• High School Diploma or GED required; 2 years of college preferred.
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Must be able to frequently lift and or move up to 50 pounds.
• Bilingual proficiency (English and Spanish) is a plus.

BENEFITS

• Health & Wellness - Medical, Dental & Vision
• PTO
• Discounted Meals
• Growth Opportunities
• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.