Assistant General Manager

Stress-Free Auto Care; Mission Viejo (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid Time Off

401(k) with 4% matching

Leadership training program

Growth to multi-unit leadership

Job summary

Stress-Free Auto Care in Mission Viejo, CA is seeking an Assistant General Manager to lead revenue growth, coach the service team, and ensure exceptional customer experiences across operations.

You’ll blend hands-on leadership with coaching, workforce management, and performance analysis, while training staff through a two-week program to scale with our growth toward 300 locations. Auto industry experience is not required.

Qualifications

• Proven experience leading teams in a customer-facing environment.
• Strong sales leadership skills with coaching to improve revenue & spend.
• Experience managing employee performance including hiring, coaching, and terminations.

Responsibilities

• Drive revenue performance and sales execution through customer interactions and coaching the team.
• Lead and manage a team of service advisors and technicians across the operation.
• Monitor sales performance and margins, balancing growth with cost controls and efficiency.
• Manage team performance end-to-end: hiring, training, coaching, performance management, and terminations when needed.
• Improve operational efficiency and customer throughput to support a high-performing operation.
• Engage with customers to build trust, resolve concerns, and deliver high-quality experiences.
• Support financial performance using metrics to improve productivity, sales, and satisfaction.

Skills

Leadership

Sales leadership

Customer focus

Team coaching

Job description

Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success!

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Lead the team. Drive the revenue. Deliver the experience.

At Stress Free Auto Care, our Assistant General Managers play a critical leadership role in driving business performance. This position focuses on revenue growth, team performance, and operational execution, ensuring both the customer experience and operational productivity meet the highest standards.

Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest‑scaling automotive service companies in the country. We are no entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high‑performing leaders will have significant opportunities to grow into General Manager, multi‑unit, and senior leadership roles.

This is a hands‑on leadership role that blends sales, team leadership, and operational management. You will work directly with customers while also coaching and managing the team responsible for delivering results.

Prior automotive experience is not required. We provide a two‑week intensive training program that equips leaders from retail, hospitality, and other customer‑focused industries with the tools needed to succeed.

Key Responsibilities

• Drive revenue performance and sales execution, both through your own customer interactions an dby coaching the team to improve recommendations, service conversion, and average ticket value.
• Lead and manage a team of service advisors and technicians, ensuring strong performance, accountability, and productivity across the operation.
• Monitor sales performance and margin management, helping the team balance revenue growth with strong cost controls and operational efficiency.
• Manage team performance end-to-end, including hiring, training, coaching, performance management, and when necessary, making termination decisions.
• Improve operational efficiency and customer throughput, ensuring workflows, staffing, and productivity support a high-performing operation.
• Engage directly with customers, building trust, resolving concerns, and delivering a high-quality experience that drives long-term loyalty.
• Support the financial performance of the business, using operational metrics and performance data to improve team productivity, sales execution, and customer satisfaction.
• Leverage technology and operational systems to track performance, monitor key metrics, and ensure operational consistency.

What We’re Looking For

• Proven experience leading teams in a customer-facing environment, with responsibility for driving performance and accountability.
• Strong sales leadership skills, including experience coaching teams to improve revenue performance, conversion rates, or customer spend.
• Experience managing employee performance, including hiring, coaching, corrective action, and terminations.
• Operational instincts and decision-making ability, with experience improving efficiency, productivity, or service throughput.
• Strong customer communication skills, with the ability to build trust, resolve concerns, and confidently recommend services or solutions.
• Comfort working in a fast-paced environments where leaders are expected to balance team leadership, operational management, and customer engagement.
• Ability to quickly learn and utilize new technology platforms used to manage operations and performance.

What We Offer

Compensation

• $70,000 - $80,000 Base
• Monthly Sales Bonus (uncapped)

Benefits

• Medical, Dental & Vision insurance coverage begins the first of the month following your start date
• Paid Time Off, Paid Sick Time & Company Paid Holidays
• 401(k) retirement plan with up to 4% matching
• Two week leadership and operations training program designed to set you up for success in the role
• The opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations.