Assistant General Manager

Stress-Free Auto Care; Milpitas (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid Time Off

401(k) with up to 4% matching

Leadership training program

Path to multi-unit leadership

Job summary

Stress-Free Auto Care in Milpitas, CA, is seeking an Assistant General Manager to lead revenue growth through hands-on customer interactions and team coaching. You will manage service advisors and technicians while driving performance and profitability.

The role blends sales leadership with operations, including hiring, training, and performance management. A two-week intensive training program prepares leaders from various customer-focused backgrounds to succeed and grow into higher leadership

Qualifications

• Proven experience leading teams in a customer-facing environment.
• Strong sales leadership with coaching to improve revenue and conversions.
• Experience managing employee performance including hiring, coaching, corrective action, and terminations.

Responsibilities

• Drive revenue performance and sales execution, including coaching the team to improve recommendations, service conversion, and average ticket value.
• Lead and manage a team of service advisors and technicians with accountability and productivity.
• Monitor sales performance and margin management balancing revenue growth with cost controls and efficiency.
• Oversee hiring, training, coaching, performance management, and, if needed, terminations.
• Improve operational efficiency and customer throughput with optimized workflows and staffing.
• Engage directly with customers to build trust and deliver a high-quality experience.

Skills

Team leadership

Sales leadership

Customer communication

Performance management

Operational efficiency

Technology adoption

Job description

Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success!

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Lead the team. Drive the revenue. Deliver the experience.

At Stress Free Auto Care, our Assistant General Managers play a critical leadership role in driving business performance. This position focuses on revenue growth, team performance, and operational execution, ensuring both the customer experience and operational productivity meet the highest standards.

Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are no entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing leaders will have significant opportunities to grow into General Manager, multi-unit, and senior leadership roles.

This is a hands-on leadership role that blends sales, team leadership, and operational management. You will work directly with customers while also coaching and managing the team responsible for delivering results.

Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, and other customer-focused industries with the tools needed to succeed.

Key Responsibilities

• Drive revenue performance and sales execution, both through your own customer interactions an dby coaching the team to improve recommendations, service conversion, and average ticket value.
• Lead and manage a team of service advisors and technicians, ensuring strong performance, accountability, and productivity across the operation.
• Monitor sales performance and margin management, helping the team balance revenue growth with strong cost controls and operational efficiency.
• Manage team performance end-to-end, including hiring, training, coaching, performance management, and when necessary, making termination decisions.
• Improve operational efficiency and customer throughput, ensuring workflows, staffing, and productivity support a high-performing operation.
• Engage directly with customers, building trust, resolving concerns, and delivering a high-quality experience that drives long-term loyalty.
• Support the financial performance of the business, using operational metrics and performance data to improve team productivity, sales execution, and customer satisfaction.
• Leverage technology and operational systems to track performance, monitor key metrics, and ensure operational consistency.

What We’re Looking For

• Proven experience leading teams in a customer-facing environment, with responsibility for driving performance and accountability.
• Strong sales leadership skills, including experience coaching teams to improve revenue performance, conversion rates, or customer spend.
• Experience managing employee performance, including hiring, coaching, corrective action, and terminations.
• Operational instincts and decision-making ability, with experience improving efficiency, productivity, or service throughput.
• Strong customer communication skills, with the ability to build trust, resolve concerns, and confidently recommend services or solutions.
• Comfort working in a fast-paced environments where leaders are expected to balance team leadership, operational management, and customer engagement.
• Ability to quickly learn and utilize new technology platforms used to manage operations and performance.

What We Offer

Compensation

• Base Salary: $75,000 - 85,000
• Monthly Uncapped Commission

Benefits

• Medical, Dental & Vision insurance coverage begins the first of the month following your start date
• Paid Time Off, Paid Sick Time & Company Paid Holidays
• 401(k) retirement plan with up to 4% matching
• Two week leadership and operations training program designed to set you up for success in the role
• The opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations.