Assistant Manager - Room Operations

Sheraton Hotels & Resorts; Leawood (KS); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Sheraton Hotels & Resorts located at 6100 College Boulevard, Overland Park, KS 66211, United States, is seeking an Entry level management position focused on supporting day-to-day Rooms Operations including Front Desk, Housekeeping, Recreation and Concierge/Guest Services. The role assists in guest arrival/departure procedures and maintaining cleanliness standards to ensure guest and employee satisfaction.

The position requires a high school diploma or GED with 3 years in guest services or

Qualifications

• High school diploma or GED required; 3 years in guest services, front desk, housekeeping, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 1 year of relevant experience.

Responsibilities

• Open/close Front Desk shifts and ensure shift checklist completion.
• Review room operations reports and communicate findings to team.
• Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services.
• Operate department equipment and report malfunctions.
• Ensure staff have supplies and uniforms.
• Understand night audit procedures and how to read related reports.
• Follow loss prevention policies and procedures.
• Set performance expectations and answer employee questions.
• Schedule employees to meet business demand and track time/attendance.

Skills

Customer service

Communication

Education

High school diploma or GED

2-year degree in Hospitality/Business/Related

Job description

Additional Information Front Desk

Job Number 26133674

Job Category Rooms & Guest Services Operations

Location 6100 College Boulevard, OVERLAND PARK KS 66211, United States VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $25.77-$28.37 per hour

Bonus Eligible: Y

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

• Assists in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.