Assistant General Manager

Jiffy Lube International; Matteson (IL); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

401K with company match

Biweekly bonus incentives

Career advancement opportunities

DailyPay

Employee discounts

Health/dental/vision insurance

Job summary

Jiffy Lube International in Matteson, IL is seeking an Assistant General Manager to drive revenue growth and guest satisfaction while leading a busy service center team. You will coach the GM-driven strategy, manage operations, and provide direction to technicians and CSAs to maintain high performance.

You will partner with leadership on budgeting, forecasts, and performance metrics, ensuring safe, clean, and efficient store operations in a fast-paced environment.

Qualifications

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leader capable of inspiring diverse teams.
• Sound business sense with ability to analyze financial objectives.
• Guest-first mindset and ability to manage a fast-paced retail environment.

Responsibilities

• Lead and coach the management team to drive revenue growth and guest satisfaction.
• Partner with GM to develop budgets, forecasts, and expense controls.
• Oversee daily operations including inventory, cash handling, and safety
• Conduct team huddles and store meetings to align on goals and performance.
• Mentor automotive technicians and guest service associates (CSAs).
• Ensure cleanliness, safety, and adherence to company standards.

Skills

Retail management

Communication

Leadership

Financial analysis

Guest service

Problem solving

Job description

## Assistant General ManagerApply: Matteson, Illinois: Full time: Posted Yesterday: JR114264**Job Title:**Assistant General Manager**Location:**20602 Cicero AvenueMatteson, IL 60443**Compensation:**$17.50 - $20.00**Worker Type:**Employee**Time Type:**Full time**Job Description:****Embark on a rewarding career journey with us today as an Assistant General Manager!****FULL-SERVICE REWARDS:*** 401K plan w/ company match* Biweekly Bonus Incentives* Career advancement opportunities* DailyPay* Do not need to pay for tools* Employee Discount* Employee Referral Bonuses* Fleet Referral Bonuses* Medical/dental/vision insurance benefits* PerkSpot Platform provides access to special employee discounts on a variety of products including travel, electronics, concerts, etc.* PTO after 180 days* Spot bonuses through our internal rewards program* Uniforms paid for and laundered**GEAR UP FOR YOUR ROLE:** Step into the dynamic role of **Assistant General Manager (AGM)** and become a driving force within our service center's vibrant management team. As an AGM, you'll embrace a broader responsibility for ensuring consistent sales success and delivering unforgettable guest experiences every day.**HOW YOU WILL DRIVE SUCCESS:*** Working directly with the General Manager (GM), ensuring consistent revenue growth through growing guest count and lead measure performance such as core sales mix, MultiCare, and Core Plus. They will also coach and execute excellent customer service while creating an exceptional guest experience.* Set a positive example as a leader while building team engagement and efficiency. They will be focusing on developing teammates by leveraging our internal training program and providing ongoing guidance, coaching, and direction.* Ensure our quality control measures and processes are followed consistently* Carry out other duties and projects necessary for the position, such as inventory, cash handling processes, guest issues, and concerns, and working with the District Manager (DM) on any critical initiatives* Assist the General Manager (GM) with budgeting, sales forecasts, financial performance, expense controls, etc.* Provide clear and detailed direction to the team consistently* Ensure that the service center is clean, safe, and presentable per the Guide to Excellence (GTE)* Provide guidance and mentoring to the automotive technicians and CSA's* Perform opening and closing duties when the General Manager (GM) is off* Assist the General Manager (GM) in building and maintaining an engaged workforce that reflects customer volume and the business need* Leads daily team huddles and store meetings. Setting the direction for achieving the business goals* Manages inventory and product order that meets the business need* Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests* Assist guests with their questions and needs. In-person, electronically, or via the telephone**UNDER THE HOOD – WHAT YOU’LL NEED:*** One to three years of retail management experience; Professional automotive experience is not required.* Must have exceptional oral and written communication skills* Is a proven leader that possesses the ability to inspire and motivate diverse groups of people* Has sound business sense and a comprehensive understanding of the retail industry* Can analyze, comprehend, and recommend financial objectives that help increase sales and service results* Demonstrate a positive, helpful attitude as well as professional conduct and appearance always* Enjoys and is energized by a fast-paced, flexible, high-performance retail environment* Has a \"Guest First\" mindset* You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.* Must be able to stand on your feet on hard surfaces like concrete or metal* Expect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumes* Must be able to lift and move work-related items up to 50 pounds* Perform all other duties as assigned or needed.* Must be at least 18 years of age