Assistant General Manager

Smoothie King (SKFI); Marlboro (MA); On-site; USD 35,000 - 47,000; Full time

Job summary

Smoothie King is seeking an Assistant General Manager to support the General Manager in leading the store to deliver an exceptional Guest Experience while upholding brand standards. You will be involved in hiring, training, inventory management using tools like Crunchtime Net Chef, and executing local marketing initiatives.

The role emphasizes strong communication, customer service, and the ability to work varied hours, including evenings and weekends, in a fast-paced retail environment.

Qualifications

• Minimum 2 years’ experience as a shift lead in a restaurant or similar retail customer service business.
• Minimum High School Diploma or GED Equivalent.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, including evenings, weekends, holidays.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team to provide a great guest experience and fulfill our mission.
• Use systems like Cash & Deposit Log and Crunchtime Net Chef for inventory management and ordering.
• Help develop local store marketing plans and participate in community outreach and events.
• Collaborate to deliver quality smoothies and health products while monitoring KPIs and addressing issues.
• Manage cash activities and daily deposits.
• Ensure compliance with food safety guidelines by all team members.
• Champion the company culture, mission, and values.
• Maintain store cleanliness and coordinate equipment upkeep and inspections.
• Drive implementation of company programs through action planning and team motivation.
• Communicate marketing strategies and promotions to the team for proper execution.

Skills

Leadership

Customer service

Communication

Flexible hours

POS proficiency

Basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Pay: 19.50/hr

The Assistant General Manager (AGM) will contribute to Smoothie King’s success by assisting the GM in leading his/her team to create and maintain an exceptional Guest Experience while upholding brand standards, as well as modeling and acting in accordance with our mission and core values. The Assistant General Manager is involved in all areas of store operations, which include:

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Cash & Deposit Log, and Crunchtime Net Chef for inventory management, and ordering to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.