Assistant General Manager

Ian's Pizza Madison; Madison (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan with 3% company match

Profit sharing

Paid parental leave

Job summary

Ian's Pizza Madison is seeking an Assistant General Manager to be the right hand to the GM, helping run a multi-million dollar operation while sustaining culture and work-life balance.

You'll lead staffing, scheduling, ordering, and busy shift coverage, mentor staff, and participate in a structured leadership program designed to develop you into a strong manager with long-term growth at Ian's.

Qualifications

• Has 2+ years of AGM or GM experience in the food & beverage or hospitality industry.
• Embraces and embodies the 2030 Vision, Company Values, Ian's Standards for Customer Service, Food Quality, and the Big Five.
• Is Food Manager (ServSafe or Learn2Serve) Certified OR able to complete the certification in the first 6 months of employment.
• Is Safe Alcohol Server Training (ServSafe or Learn2Serve) Certified OR able to complete the certification in the first 6 months of employment.
• Can stand and walk for long periods. To bend, crouch, and lift up to 50 lbs.
• Feels comfortable working in a fast-paced, high-volume restaurant environment.

Responsibilities

• Train, develop, and support staff to maintain energy, quality, and morale.
• Assist with scheduling, product ordering, and leading busy shifts.
• Lead projects to improve pizza, people, and processes.
• Participate in structured leadership development and mentorship programs.
• Ensure cleanliness, food safety, and exceptional guest service.

Skills

Leadership

Staff training

Operations management

Education

Food Manager Certification (ServSafe/Learn2Serve)

Safe Alcohol Server Training (ServSafe/Learn2Serve)

Job description

$50,000+ annually + exceptional benefits working as the Assistant General Manager !

Help run a multi-million dollar restaurant operation without sacrificing culture and work-life balance !

• Compensation: $42,000-$50,000 salary, with a guaranteed minimum of $50,000 annually, including tips and bonuses. Annual raise plus a $3,000 hiring bonus.
• Benefits: Health and dental insurance, retirement plan with 3% company match, profit sharing, paid parental leave, and more.
• Work-Life Balance: Average 40 hours per week. With PTO starting at 115 hours annually and additional pay for hours worked beyond 45 in a week, this is a restaurant management role that values both your success and well-being.
• Culture: Join a diverse, inclusive team committed to our Vision, Values, and Big Five. We believe great restaurants are built by developing great people.
• Stability: We've spent more than 25 years learning what it takes to build a successful restaurant. We've created a business with a loyal customer base, experienced leadership, and long-term growth opportunities for our team.
• Growth: We don't expect you to know everything on day one. Through structured training, mentorship, and ongoing leadership development, we'll help you build the skills and confidence to lead successful teams and grow your hospitality career.

About the Role

You're the right hand to the GM, helping keep every part of the restaurant running smoothly. You'll help build a culture that's fun, supportive, and aligned with our Vision, Values, and Big Five.

We believe that the key ingredient to a rockin' pizza joint is a vibing crew that never compromises on quality food, service, and cleanliness. The AGM plays a key role in training, developing, and supporting staff to keep energy high and the business thriving.

In addition to training and developing your team, you will help with scheduling, product ordering, and leading busy shifts. Our AGMs are always thinking about how we can make improvements, coming up with and leading projects to make our pizza, people, or both better!

To make the most of this opportunity, we're looking for someone who:

• Has 2+ years of AGM or GM experience in the food and beverage or hospitality industry is required. Quick Service Restaurant, or fast casual dining, experience is a plus.
• Embraces and embodies the 2030 Vision, Company Values, Ian's Standards for Customer Service, Food Quality, and the Big Five (Awareness, Connection, Generosity, Dependability, Effort).
• Is Food Manager (ServSafe or Learn2Serve) Certified OR able to complete the certification in the first 6 months of employment.
• Is Safe Alcohol Server Training (ServSafe or Learn2Serve) Certified OR able to complete the certification in the first 6 months of employment.
• Can stand and walk for long periods. To bend, crouch, and lift up to 50 lbs. To use ovens, knives, and other equipment of the business.
• Feels comfortable working and learning in a fast-paced, high-volume restaurant where the pace is fast and work may take place in hot kitchens, coolers, or freezers.
• Has reliable transportation to and from the restaurant for a variety of shift times.

Career Development and Leadership Training

This isn't a "figure it out as you go" management job. From day one, you'll follow a structured leadership development program designed to help you become a great manager, not just someone who can run a shift!

• 20-23 weeks of structured onboarding and training with experienced leaders across multiple Madison restaurants.This is typically broken down into ~10 weeks of operations training and then ~13 weeks of leadership training.
• Hands-on experience leading operations, scheduling, product ordering, inventory, food safety, coaching, financial performance, and problem-solving.
• Regular mentorship and one-on-one development with experienced leaders.
• Leadership classes covering topics like de-escalation, unconscious bias, harassment and employee conflict, and more.
• Ongoing feedback and coaching focused on helping you continue growing long after training ends.

Whether your goal is becoming an outstanding AGM, stepping up into a General Manager role, or taking on broader leadership opportunities as Ian's continues to grow, we'll invest in helping you get there.

Hours

Managers are salaried for 40-45 hours per week. If you've worked in restaurants before, you know that sometimes they need a little extra time. If you work over 90 hours in the 2-week pay period, you get paid for that time at your hourly rate.

About 20-30 hours per week will be spent in operations and 15-20 hours handling the behind-the-scenes magic like projects, admin tasks, and meetings. All Madison managers are required to have availability to work at least 1 late-night shift (10pm-4am) per week.

All schedules drop 3-4 weeks at a time so you can plan your life and your pizza intake accordingly!

The action happens on evenings and weekends! We'll need you in the mix for a variety of shift times and days. Open, flexible availability is a must. You'll tag-team with the rest of the manager team to support operations with Manager On Duty shifts, handle emergencies, and jump in when coverage is needed.

Location

We are looking to bring on dedicated managers to grow our leadership team in Madison. Training locations will vary, and final placement will depend on the needs of the business and your preference.