Assistant General Manager

Classic Collision Corporate Services LLC; Lynnwood, Northern (WA, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off – 6 Paid Holiday

Rewarding Work

Job summary

Classic Collision is seeking an Assistant Manager for the Lynnwood Repair Center in Lynnwood, WA. You will implement workflow procedures, supervise staff, and provide customer support in escalated situations while guiding daily operations.

You will forecast center goals, recruit and develop talent, monitor performance, ensure training, and uphold OE/Insurer and I-CAR standards, while maintaining strong relationships with customers and insurance partners.

Qualifications

• Must be at least 18 years of age.
• Experience in auto repair industry or managing a team.
• Valid driver's license and be eligible for company insurance.
• Strong written and verbal communication and interpersonal skills.

Responsibilities

• Supervise day-to-day tasks and provide customer support in escalated situations.
• Forecast goals for the Center and strive to meet them.
• Recruit, recognize and retain talented teammates; monitor performance and ensure training.
• Lead, develop, and inspire others to achieve success; oversee sales, production, and administration.
• Ensure OE/Insurer and I-CAR guidelines are met and DRP accounts are managed.

Skills

Effective communication

Team leadership

Customer service

Organizational skills

Job description

Lynnwood
Repair Center
18205 Highway 99
Lynnwood, WA 98037, USA

Description

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

Why Choose Classic Collision?

• Supportive Team Culture
• Company match 401K
• Paid Time Off – 6 Paid Holiday
• Rewarding Work

Responsibilities

• The Assistant Manager is responsible for implementing workflow procedures based on direction from the General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
• Forecast goals and objectives for the Center and strive to meet them
• Recruit, recognize and retain talented teammates. Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position
• Demonstrate a great ability to lead, develop, and inspire others to achieve success
• Supervise the sales, overall production, and administration of the center
• Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines
• Monitor current financial performance metrics and review previous month’s financial metrics to identify opportunities and trends
• Ensure DRP accounts are managed properly and update any changes or reviews
• Monitor the performance of each teammate and provide coaching through timely and specific feedback
• Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business
• Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners
• Responsible for the center’s regulatory compliance, including hazmat regulations and documentation
• Perform other duties as directed by the General Manager, to successfully meet the needs of the business

Qualifications

• Must be at least 18 years of age
• Experience in auto repair industry or managing a team
• Advance understanding and knowledge of the repair process/procedures
• Must have a valid driver's license and be eligible for coverage under company insurance policy
• Effective communication (written and verbal) and interpersonal skills are required.
• Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment

Integrity -Respect, and accountability at every level and in every interaction

Customer Service -Provide the highest level of customer service while building customer satisfaction and retention

Innovation -Develops and displays innovative approaches and ideas to our business

Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Classic Collision is an Equal Opportunity Employer

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, pleasee-mail or call [phone]. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.