Assistant General Manager

Socket.dev; Lynchburg (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Employee discounts

Paid holidays

Job summary

Fitness Ventures LLC is seeking an Assistant General Manager to lead daily club operations, coach the team, and drive member satisfaction. The AGM supports the GM, fosters an inclusive culture, and ensures service excellence across all touchpoints.

The role focuses on leadership, member experience, and revenue growth, with responsibilities spanning recruitment, training, operations, and performance coaching to sustain high standards and align with the brand.

Qualifications

• High school diploma or equivalent required.
• Legal eligibility to work in the United States.
• Experience in leadership, supervisory, or management roles preferred.
• Strong leadership, communication, and organizational skills.
• Ability to motivate teams and drive results.
• Flexible schedule including evenings, weekends, and holidays as needed.

Responsibilities

• Support the General Manager in creating an inclusive, high-performing culture.
• Lead by example in delivering exceptional customer service and operational excellence.
• Supervise, coach, and develop team members to achieve club goals.
• Recruiting, interviewing, onboarding and training qualified staff.
• Oversee club operations in the absence of the General Manager.
• Drive sales goals, monitor KPIs, and coach for better conversion.
• Ensure a welcoming, safe, clean and well-maintained facility.
• Assist with payroll processing, scheduling, and administrative tasks.

Skills

Leadership

Customer service

Communication

Team development

Problem solving

Motivation

Education

High school diploma or equivalent

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid holidays

Assistant General Manager (AGM)

The Assistant General Manager (AGM) plays a vital leadership role in supporting the overall success of the club by fostering an inclusive, welcoming, and high-performing environment for both members and team members. As a key extension of the General Manager, the AGM helps oversee daily operations, drives membership growth, supports team development, and ensures exceptional member experiences that align with the standards and values of the organization. In the absence of the General Manager, the Assistant General Manager assumes responsibility for club operations and serves as the primary leader on-site. This position requires a results-oriented professional who can motivate teams, execute operational initiatives, and uphold the integrity of the brand through strong leadership, accountability, and service excellence.

Key Responsibilities

Leadership & Team Development

• Support the General Manager in creating and maintaining a culture of diversity, inclusion, acceptance, and member satisfaction.
• Lead by example in delivering exceptional customer service and operational excellence.
• Supervise, coach, motivate, and develop team members to achieve individual and club performance goals.
• Foster a positive, collaborative work environment where team members can thrive and grow professionally.
• Assist with recruiting, interviewing, hiring, onboarding, and training qualified team members.
• Demonstrate sound judgment and the ability to make effective decisions in a fast-paced environment.
• Assume leadership responsibilities and oversee all club operations in the absence of the General Manager.

Sales & Revenue Growth

• Lead and inspire the membership team to achieve sales goals and key performance indicators (KPIs).
• Monitor sales performance and provide coaching to improve conversion rates and overall effectiveness.
• Ensure accurate lead management, follow-up, and tracking processes are consistently executed.
• Support local marketing efforts, community outreach initiatives, and business partnership programs to drive membership growth.
• Promote club services, programs, and amenities to maximize member engagement and revenue opportunities.

Operations & Member Experience

• Ensure the club consistently delivers a welcoming, professional, and exceptional member experience.
• Resolve member concerns and complaints promptly, professionally, and in accordance with company policies.
• Maintain high standards of cleanliness, safety, maintenance, and overall facility appearance.
• Ensure all equipment issues are reported and addressed in a timely manner.
• Assist with payroll processing, scheduling, and administrative functions as needed.
• Support compliance with company policies, procedures, and operational standards.
• Maintain accurate documentation and follow established protocols when addressing employee or member-related issues.

Administrative Responsibilities

• Demonstrate comprehensive knowledge of company policies, procedures, and standard operating practices.
• Assist in communicating and implementing company initiatives and operational directives.
• Monitor daily club performance and identify opportunities for operational improvement.
• Support reporting, documentation, and other administrative tasks necessary for efficient club operations.

Qualifications

Required Qualifications

• High school diploma or equivalent (GED).
• Minimum age of 18 years.
• Eligibility to work in the United States and ability to provide required employment verification documentation.
• Previous leadership, supervisory, or management experience in fitness, hospitality, retail, or a customer service-focused environment preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proven ability to motivate teams and drive results.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.

Physical Requirements

• Ability to stand, walk, and move throughout the facility for extended periods.
• Ability to occasionally lift, carry, push, or pull up to 25 pounds.
• Ability to respond quickly to operational and member needs within an active fitness environment.

Equal Employment Opportunity

Fitness Ventures LLC is committed to fostering a diverse, inclusive, and equitable workplace where all individuals are treated with dignity and respect. We are proud to be an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Why Join Us

Join a team dedicated to helping people live healthier lives while building a rewarding career in the fitness industry. We offer opportunities for professional growth, leadership development, and the ability to make a meaningful impact on the lives of our members and communities every day.