Assistant General Manager

Holiday Inn Lucedale; Lucedale (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Team Member Hotel Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO after 90 days

401k with employer match

Awards and Recognition programs

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Holiday Inn Lucedale is seeking an Assistant General Manager to help direct all hotel operations and deliver a superior guest experience. You will supervise front desk, housekeeping, F&B, and maintenance while ensuring safety, financial viability, and ownership expectations are met.

The role requires strong leadership, revenue generation focus, and the ability to train and develop department leaders in a dynamic hospitality setting.

Qualifications

• Leadership to motivate and inspire teams toward goals.
• Strong focus on customer satisfaction and service excellence.
• Knowledge of hotel operations across departments.
• Budget management and profitability analysis capabilities.
• Excellent verbal and written communication.
• Ability to adapt to changing priorities in a fast-paced hotel.
• Experience in hiring, training, and evaluating staff.
• Oversee day-to-day front office, housekeeping, F&B, and maintenance.

Responsibilities

• Develop departmental sales plan with Director of Sales & Marketing.
• Generate revenue through continuous communication on income streams.
• Research market areas and create data-based sales strategies.
• Set hotel goals—qualitative and quantitative.
• Develop business and financial plans for the hotel.
• Monitor performance and take corrective actions as needed.
• Ensure compliance with debt and lease obligations.
• Foster staff development through training and performance systems.
• Maintain exceptional guest relations and service standards.
• Support GM in their absence and safeguard brand reputation.

Skills

Leadership

Guest Service

Operational Knowledge

Financial Acumen

Communication

Adaptability

Staff Management

Daily Operations

Guest Relations

GM Support

Job description

Competitive + Benefits We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun " we love what we do! We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Benefits Package

• Competitive Salary
• Team Member Hotel Discount Program
• Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

The Role POSITION PROFILE

The Assistant General Manager's purpose is to assist in directing all phases of hotel operations providing a superior service and product to the hotel’s guests. Ensuring a positive and safe environment for all associates as stated in the Valor Foundation document. Fiscal responsibility encompasses managing the financial viability of the hotel, ensuring the hotel meets financial expectations to ownership.

ESSENTIAL RESPONSIBILTIES

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all which go to make up the essential functions.
• Develop departmental sales plan, in conjunction with the Director of Sales & Marketing, including specific tactics for revenue generation.
• Involve all hotel personnel in generating revenue through constant communication on the importance of continuous income stream.
• Research and analyze current and future market areas, and develop sales strategy based on data.
• Responsible for setting hotel goals, both qualitative and quantitative.
• Develop business and financial plans for hotel.
• Monitor hotel performance according to plan.
• Devise and implement actions to ensure hotel’s performance to plan.
• Ensure that the hotel meets all debt and lease term obligations.
• Fiduciary responsibility to ensure that the hotel meets all contractual obligations.
• Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.
• Develop associates for career advancement using Performance Review Systems, Cross Training, and Development Planning.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio.
• Ensure appropriate forecasting systems are utilized.
• Ensure all Hotel Policies & Procedures are adhered to and ensure all hotel associates are accountable for compliance of these Policies & Procedures.
• Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.
• Recruit, select and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction and Associate retention in conjunction with owner returns.
• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Leadership & Management: Ability to lead, motivate, and inspire teams to achieve operational goals and provide excellent service.
• Guest Service Excellence: A strong focus on customer satisfaction, timely problem resolution, and creating a positive guest experience.
• Operational Expertise: Knowledge of hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
• Financial Acumen: Skill in managing budgets, analyzing financial data, and identifying opportunities to optimize profitability.
• Communication Skills: Excellent verbal and written communication for effective interactions with staff, guests, and stakeholders.
• Adaptability: The ability to handle changing priorities and challenges in a fast-paced, dynamic hotel environment.
• Staff Management: Hiring, training, scheduling, evaluating, and disciplining hotel staff to ensure high performance.
• Daily Operations: Overseeing the smooth day-to-day operations of various hotel departments, such as front office, housekeeping, and maintenance.
• Guest Relations: Responding to guest needs, handling complaints, and ensuring a high-quality, satisfying guest experience.
• Financial Oversight: Assisting the GM with budget management, expense control, revenue analysis, and profitability improvements.
• Operational Improvement: Identifying and implementing measures to correct operational deficiencies and enhance service standards.
• Administrative Support: Providing administrative assistance to the General Manager and ensuring all hotel policies and procedures are followed.
• Hotel Performance: Monitoring and analyzing guest satisfaction systems and financial reports to suggest and implement corrective actions.
• Safety & Standards: Ensuring all safety protocols are implemented and high standards for cleanliness, maintenance, and service are maintained.
• GM Support: Acting as the General Manager in their absence and carrying out their delegated duties.

PHYSICAL DEMANDS

• Standing and Walking: You’ll need to stand and walk for extended periods throughout your shift, often for the entire shift.
• Reaching and Bending: Duties include reaching, bending, and sometimes stooping, kneeling, or crawling.
• Pushing and Pulling: You will need to push and pull as part of your daily tasks.
• Long Hours: Expect to work long hours, potentially exceeding 50 hours per week, and a demanding schedule that includes nights, weekends, and holidays.
• Lifting: You will be required to lift and carry items up to 25 or 50 pounds frequently

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company. We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.