Assistant General Manager

Fitness Ventures (Crunch Fitness); Long Beach (CA); On-site; USD 45,000 - 80,000; Full time

Job summary

Fitness Ventures LLC seeks an Assistant General Manager to support the General Manager and promote a welcoming, inclusive environment for members at our Long Beach facility.

The AGM will lead staff, recruit and hire, and ensure adherence to company policies while driving sales and maintaining high service standards. This role presides in the GM’s absence and upholds Crunch Fitness brand values.

Qualifications

• High school diploma or GED required.
• At least 18 years old and eligible to work in the United States.
• Ability to lead, motivate, and supervise staff; manage payroll and scheduling.
• Commitment to customer service and creating a welcoming environment.

Responsibilities

• Demonstrate knowledge of standard operating procedures and policies.
• Assist General Manager to implement policies and procedures.
• Encourage teamwork and productivity among staff.
• Recruit, interview, and hire talented team members.
• Lead sales team to meet revenue targets and track leads.
• Resolve customer complaints and maintain cleanliness, safety, and service quality.
• Process payroll and ensure accurate payroll submission.

Skills

Leadership

Team management

Customer service

Payroll processing

Recruiting & hiring

Policy communication

Education

High school diploma or GED

Job description

The Assistant General Manager will support the General Manager promote an environment of diversity and acceptance while creating a warm welcoming environment for members. The Assistant General Manager (AGM) is an extension of the General Manager and will preside over the operation when the General Manager is not in the facility. The AGM is to maintain a culture that provides members an experience that is second to none and provide a work environment where team members can be successful. The Assistant General Manager will motivate, lead, supervise and coordinate the activities of team members who engaged in servicing our member needs at the membership counter. The Assistant General Manager will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the CRUNCH brand

Job Summary

• Demonstrate a working knowledge of all standard operating procedures and policies
• Assist General Manager to communicate and implement company policies and procedures
• Encourage staff to work as a team and be productive
• Demonstrate an ability to take decisive action
• Proactively recruit, interview, and hire talented team members

Sales Management

• Demonstrate the ability to lead, motivate, and manage a team
• Work with team to achieve desired revenue targets, as measured through KPI's, through the leadership and motivation of sales staff
• Ensure that team maintains proper tracking of leads
• Emphasize the importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into partnership programs

Operational Responsibilities

• Support personnel related problems or difficulties by following company procedure and documentation
• Resolve customer complaints in an expeditious and tactful manner following company procedure and documentation
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the customer
• Ensure the facility meets standards for cleanliness, maintenance, safety, and security
• Ensure malfunctioning equipment is reported and repaired promptly
• Assist in the processing, submission, and approval of payroll

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
• To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant’s eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.

Salary: $45,000.00 - $80,000.00 per year

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.