Assistant General Manager

Fitness Ventures (Crunch Fitness); La Mirada (CA); On-site; USD 45,000 - 80,000; Full time

Job summary

The Assistant General Manager at Fitness Ventures LLC will support the General Manager, promoting diversity and a welcoming environment for members. The AGM acts as GM in their absence and ensures a culture delivering an exceptional member experience and a productive work environment for the staff.

Responsibilities include enforcing SOPs, communicating policies, recruiting and hiring, leading sales, and ensuring cleanliness, safety, and payroll processing.

Qualifications

• High school diploma or GED is required.
• At least 18 years old.
• Eligible to work in the United States with verifiable authorization.

Responsibilities

• Demonstrate knowledge of SOPs and policies.
• Assist GM to communicate policies and procedures.
• Encourage teamwork and productivity.
• Take decisive action when needed.
• Recruit, interview, and hire talented team members.
• Lead, motivate, and manage the sales team.
• Achieve revenue targets via KPI tracking and coaching.
• Ensure cleanliness, maintenance, safety, and security.
• Process payroll and related administrative tasks.

Skills

Team leadership

Recruitment

Policy communication

Employee coaching

Customer service

Education

High school diploma or GED

18+ age requirement

Job description

The Assistant General Manager will support the General Manager promote an environment of diversity and acceptance while creating a warm welcoming environment for members. The Assistant General Manager (AGM) is an extension of the General Manager and will preside over the operation when the General Manager is not in the facility. The AGM is to maintain a culture that provides members an experience that is second to none and provide a work environment where team members can be successful. The Assistant General Manager will motivate, lead, supervise and coordinate the activities of team members who engaged in servicing our member needs at the membership counter. The Assistant General Manager will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the CRUNCH brand.

Job Summary

Administration and Organizational Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies
• Assist General Manager to communicate and implement company policies and procedures
• Encourage staff to work as a team and be productive
• Demonstrate an ability to take decisive action
• Proactively recruit, interview, and hire talented team members

Sales Management

• Demonstrate the ability to lead, motivate, and manage a team
• Work with team to achieve desired revenue targets, as measured through KPI's, through the leadership and motivation of sales staff
• Ensure that team maintains proper tracking of leads
• Emphasize the importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into partnership programs

Operational Responsibilities

• Support personnel related problems or difficulties by following company procedure and documentation
• Resolve customer complaints in an expeditious and tactful manner following company procedure and documentation
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the customer
• Ensure the facility meets standards for cleanliness, maintenance, safety, and security
• Ensure malfunctioning equipment is reported and repaired promptly
• Assist in the processing, submission, and approval of payroll

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
• To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant’s eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.

Salary: $45,000.00 - $80,000.00 per year

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.