Assistant General Manager

Cooper's Hawk Winery and Restaurants; Livonia (MI); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Dining discount

Wine discount

Medical insurance

401(k)

Parental leave

Paid time off

Wellness program

Team member relief program

Employee assistance program

Career development opportunities

Job summary

Cooper’s Hawk is seeking an Assistant General Manager to lead a high-volume, full-service restaurant with scratch kitchen and Wine Club. You’ll mentor Management and Hourly Team Members, partner with the General Manager, and drive operational excellence and guest hospitality.

You will oversee teams across Service and Tasting Room, contribute to hiring, training, and career growth, and ensure adherence to standards while modeling Cooper’s Hawk values and leadership principles.

Qualifications

• 3-4 years of supervisory experience in a full-service restaurant.
• Minimum age 21 years.
• Proven ability to coach and develop leaders through feedback and performance management.
• Adaptability and ability to lead teams through change.
• Excellent communication and relationship-building skills with a passion for hospitality.
• Results-driven with business acumen and financial decision-making.
• English reading/writing proficiency.
• Proficient in Microsoft Office Suite.
• Preferred ServSafe and licensing certifications.
• Professional appearance and flexibility to work weekends/holidays.
• Able to lift up to 40 lbs and stand for long shifts (50–60 hrs/week).

Responsibilities

• Oversee overall restaurant operations and Service and Tasting Room.
• Participate in hourly Team Member hiring and onboarding; provide tools and training.
• Foster growth by creating learning opportunities and career progression.
• Oversee training for Managers and new Team Members.
• Coach Restaurant and Kitchen Managers through development and mentorship.
• Communicate clearly, listen actively, and build cross-team relationships.
• Model accountability, professionalism, and continuous improvement.
• Lead all Managers and Hourly Team Members per Cooper’s Hawk values.

Skills

People development

Leadership

Communication

Coaching

Change management

Financial acumen

Microsoft Office

English proficiency

Tools

POS systems

Scheduling software

Inventory systems

Microsoft Office

Job description

Compensation range for this role is $70,000-$85,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

As an Assistant General Manager at Cooper’s Hawk, you’ll help lead a high-volume, full-service restaurant that includes a scratch kitchen, retail tasting room, and a thriving Wine Club program. You’ll ensure exceptional shift execution—from the food we serve to the uncompromising hospitality we deliver. You’ll provide leadership and development for both Management and Hourly Team Members, while partnering closely with the General Manager to achieve restaurant goals and grow our vibrant Wine Club Community.

What You Will Get

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• 401(k) with Company Match
• Supplemental Health Coverage (Voluntary Accident, Hospital Indemnity and Critical Illness)
• Health & Flexible Savings Accounts- Health and Dependent Care
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Team Member Rewards, Tenure Recognition and Referral Bonuses
• Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers
• Annual Destination Conference for General Managers and Executive Kitchen Managers
• Career Development Opportunities

How You Will Succeed

People Developer: Centered on growth, mentorship and creating career pathways for all.

• Oversee overall restaurant operations and departments to include Service and Tasting Room
• Participate in hourly Team Member hiring and onboarding; ensure Team Members have the tools, support and training needed to succeed
• Foster a growth mindset by creating opportunities for learning, development, and career progression
• Oversee training for Managers in Development, Lead Restaurant Trainers, and new Team Members
• Develop and support Restaurant and Kitchen Managers through coaching and mentorship
• Communicate with clarity, actively listen, and build strong relationships across the team
• Lead with self-awareness by modeling accountability, professionalism, and continuous improvement
• Lead all Management and Hourly Team Members as a role model of Cooper's Hawk Values and behaviors

Master Operator: Focused on efficiency, execution, and process excellence.

• Maintain a safe, secure, and healthy work environment for all Team Members
• Demonstrate sound business acumen by maximizing financial and operational results through effective planning and execution and data-driven decision making
• Drive disciplined execution through planning, prioritization, and follow-through regarding culinary and service standards while ensuring policies and operating systems are followed
• Assist with weekly inventory procedures and financial reporting
• Demonstrate a disciplined use of tools like POS systems, scheduling software, inventory systems, and Microsoft Office to stay organized
• Conduct weekly inventory audits and support financial reporting
• Review and approve front-of-house schedules in a timely manner

Community Cultivator: Emphasizes connections, team member and guest experience, and brand advocacy.

• Foster collaboration across restaurant teams and lead with open, respectful communication
• Partner with the General Manager and management team to drive operational success
• Attend and contribute to Community and leadership meetings
• Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment
• Deliver Uncompromising Hospitality by creating memorable Team Member and Guest experiences every shift
• Champion the Wine Club by inspiring enthusiasm and ensuring Members feel valued
• Lead change with confidence, helping the team adapt while maintaining focus and performance
• Model professionalism and passion for culinary excellence while celebrating team successes

What You Will Bring

• 3-4 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred
• A minimum age requirement of 21 years
• Proven ability to coach and develop leaders through feedback and performance management.
• Adaptability and the ability to lead teams through change.
• Excellent communication and relationship building skills with a passion for delivering Uncompromising Hospitality and developing high-performing teams
• Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth) with a strong business acumen and financial decision-making skills
• Ability to read, understand and communicate in English
• Proficient in Microsoft Office Suite
• Preferred certifications include ServSafe and state/local licensing requirements
• Maintains a professional image by adhering to guidelines listed in the Team Member Handbook
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays
• Must be able to lift and carry up to 40 lbs.
• Must be able to stand for at least 10 hours per shift
• Must have the ability to work 50-60 hours per week

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.