Assistant General Manager

Socket.dev; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Hideaway Pizza is seeking an experienced Assistant General Manager to lead a Busy Little Rock restaurant. You will develop and supervise the team, manage daily operations, and ensure guest satisfaction while upholding food safety and regulatory standards.

You will drive profitability, analyze budgets, and maintain brand standards, with a focus on cultivating a positive, high-performing work culture.

Qualifications

• Minimum 3 years in a full-service restaurant.
• Minimum 2 years of General Manager experience.
• Strong MS Office Suite and restaurant software knowledge.
• Passion for people development and guest experience.

Responsibilities

• Oversee daily restaurant operations and team performance.
• Train, supervise, and provide ongoing feedback to staff.
• Ensure food safety, liquor laws, and sanitation standards.
• Manage budgeting, cost control, and profitability analysis.
• Maintain brand standards and a positive team culture.
• Oversee equipment maintenance and facility upkeep.

Skills

Team/Service Focus

Written & Verbal Communication

Organized & Detail-Oriented

Analytical Skills

Multi-tasking

Independently Resolve Issues

People Development

Food Safety Knowledge

Education

3+ years in full-service restaurant

2+ years General Manager experience

Tools

Restaurant software (scheduling, table management, POS)

Job description

Description

Don't let the name fool you, at Hideaway Pizza, we serve more than pizza and great service. Our casual dining concept offers a full menu and bar only using the highest quality of product. Be a part of our growing team! You will be part of history, while having the opportunity to foster a culture of growth, creativity, and teamwork. You'll have the freedom to infuse your passion for people and food while upholding our values and standards that made Hideaway Pizza a legendary brand since 1957. We know our people are as special as our secret sauce.

The Hideaway Pizza Family is looking for experienced Assistant General Managers to join our team. As the Assistant General Manager, you are responsible for leading and managing your location and team members by creating targets and objectives that help the restaurant function smoothly and successfully. They ensure that guests can fully enjoy their visit to the restaurant and that employees are satisfied with their workload, responsibilities, and work culture. Someone that is driven, hardworking, enthusiastic, compassionate, team oriented are just a few of the many qualities we look for in a new leader at The Hideaway Pizza!

We are looking forward to getting to know you soon!

Purpose |

The Assistant General Manager (AGM) is responsible for overseeing the daily operations of the restaurant, including the development and performance of the team. In addition, the AGM works with the GM to oversee the financial management while optimizing profitability. The primary goal is to ensure the restaurant runs efficiently and provides the GUEST with a positive experience.

Tasks

(Day to day work activities)

People Development

• Assist with the training and supervision of the team, ensuring all employees are performing at their highest capability with operations procedures, safety protocols, and service standards.
• Develops team by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
• Oversees and enforces a safe environment.
• Ensures the restaurant is always properly staffed while achieving labor targets.

Food and Beverage Standards

• Works hand-in-hand with the team to ensure food quality and presentation is at the highest level.
• Manages day-to-day operations of inventory management.
• Ensure the restaurant is compliant with all health and safety regulations, including food safety and sanitation standards, fire safety, and liquor laws.

Sales Growth and Profitability

• Adheres to service standards and marketing plans to attract and retain GUESTS.
• Manages the financial aspects of the restaurant, including budgeting, cost control, and profitability analysis.
• Handles issues in a timely and professional manner.
• Manages the restaurant budget, including analyzing financial reports, forecasting revenue and expenses, and implementing cost-control measures.

Culture

• Internalizes "THE WAY".
• Creates and maintains a positive culture that is aligned with the Hideaway Pizza culture.
• Develops and maintains positive relationships with vendors, supplies, and other business partners.

Administrative

• Oversees the maintenance and repair of the restaurant's equipment and facilities to ensure they are in excellent working order.
• Ensure the restaurant's appearance and atmosphere are inviting and appealing to GUESTS.
• Act as an authority and promoter of the Brand, ensuring consistent brand expression through all consumer and cultural touch points.
• Performs other related duties in line with operations and personal development.

Knowledge

• Strong MS Office Suite.
• Proficient with people development.
• Highly proficient with restaurant specific software and programs (scheduling, table management, POS).
• Excellent knowledge of food safety procedures (Serve Safe Certified preferred) and liquor laws.
• Strong understanding of human resource laws including labor laws, interviewing, termination, etc.

Skills and Abilities

• Extremely Team / Service Focused.
• Strong written and verbal communication skills.
• Highly organized and detail oriented in all assignments, strong attention to detail.
• Accuracy, analytical skills, and attention to detail are required.
• Strong multi-tasking skills; must manage responsibilities under strict deadlines.
• Work independently to resolve issues and communicate with the appropriate person or department.

Education & Experience

• Progressive Work History.
• Minimum of 3 years in full-service restaurant.
• Minimum of 2 years of General Manager experience.

Requirements

• All candidates considered for the position will be required to successfully pass a criminal history background investigation.
• Must be 21 years or older.
• Communicate effectively and work cooperatively with Crew Members, Managers, and Guests.
• Must be willing to transfer to other restaurant locations and/or districts.
• Have and maintain required licenses: Food Handlers and Alcohol (state and county specific).
• Work a varied schedule, including shifts, days, holidays, doubles, positions, and events.
• Follow all policies and procedures outlined in the employee handbook and job-specific training guides.
• Meet the physical requirement of the position, including standing for extended periods (up to 10 hours), walking frequently, lifting up to 40 pounds, carrying up to 25 pounds, bending, reaching, stooping, climbing and descending stairs (location specific), and performing repetitive motions.

COMMITMENT |

At Hideaway Pizza, we believe great restaurants are built by people who care about one another, have fun while working hard, and creating memorable experiences for every Guest. Job responsibilities may evolve as our business grows, but our commitment to our Guests and Team and The Hideaway Way never changes.

By applying for this position, I acknowledge that I have read and understand this job description and the expectations of the role. I certify that I can perform the essential functions of this position, with or without reasonable accommodation. If selected for employment, I agree to perform the responsibilities of this position, meet the physical requirements of the job, work my scheduled shifts, follow Hideaway Pizza policies and procedures, and contribute to a positive team environment by living The Hideaway Way with honesty, integrity, and professionalism.