Assistant General Manager

Socket.dev; Lincoln (NE); On-site; USD 52,000 - 75,000; Full time

Job summary

Socket.dev is seeking an Assistant General Manager to drive restaurant operations, ensuring guest satisfaction and profitable results. You will supervise Assistant Managers and Team Members while upholding brand standards.

Responsibilities include controlling labor and schedules, reviewing budgets, maintaining inventory, training staff, and maintaining cleanliness and safety. You will build guest relations and handle issues professionally while coordinating with local authorities as needed.

Qualifications

• Professional oral and written communication skills.
• Organization and time management skills.
• Works well under pressure.
• Can effectively solve problems.
• Able to take and give direction.
• Flexible as needs dictate.
• Works well with other people in a team environment.
• Service driven.
• Excellent attendance and willingness to be flexible based on business needs.
• Must have the ability to work all shifts when the restaurant is open.

Responsibilities

• Direct the operation of the restaurant to achieve sales and profit objectives.
• Supervise Assistant Managers and Team Members; train and develop staff.
• Schedule labor efficiently and react to business trends.
• Monitor budgets and keep expenditures within the approved range.
• Maintain inventory to prevent waste and protect assets.
• Ensure cleanliness, safety, and sanitation per brand standards.
• Foster positive guest relations and respond to guest concerns professionally.
• Coordinate with authorities for regulatory and governance issues as needed.
• Drive advertising and promotional campaigns to boost traffic and revenue.

Skills

Communication Skills

Team Leadership

Problem Solving

Time Management

Flexible Scheduling

Guest Service Orientation

Job description

Position Overview: The Assistant General Manager drives success of the restaurant through the direction and control of operations that ensure a positive guest experience and company profitability. The Assistant General Manager’s responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising Assistant Managers and Team Members.

Essential Functions:

Displays, encourages, and inspires high morale and motivation in the restaurant. Creates positive relationships with team members and guest by treating everyone with respect. Ensures proper training of new team members and recurring training for ongoing employees. Minimizes turnover by responding to and resolving team member issues. Supports and practices an open door policy.

Promotes an atmosphere of positive Guest Relations. Builds Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner. Establishes a positive relationship with the local authorities and seeks their help in managing regulatory and governance related issues.

Responsible for implementing advertising and promotional campaigns.

Reviews financial information and monitors budget to ensure efficient operation and that expenditures stay within budget. Takes action to correct any deviations from budget. Uses the computer for review and analysis of information. Responsible for the financial results of the restaurant. Drives positive results for labor through proactive scheduling and reacting to business trends.

Maintains and controls restaurant assets. Monitors restaurant’s on-hand inventory for waste and theft. Ensures adequate inventory levels that allow for Guest needs but do not tie up company assets in unneeded and costly inventory. Ensures compliance with cash control policies and procedures.

Supervises cleaning and maintenance of equipment and arranges for repairs, contracts, and other services as directed by supervisor. Maintains restaurant cleanliness and organization for both the interior and exterior of the restaurant in accordance with brand and company standards

Follows the standards of the company’s policies and procedures and operates in accordance with the brand’s Operations Manual.

Demonstrates organizational skills. Completes assignments and duties on time. Develops personal goals for professional growth. Exhibits a neat and clean appearance consistent with a professional image. Executes company programs and decisions with support and commitment.

Qualifications:

Professional oral and written communication skills. Organization and time management skills. Works well under pressure. Can effectively solve problems. Able to take and give direction. Can be flexible as needs dictate. Works well with other people in a team environment. Service driven. Excellent attendance and willingness to be flexible based on business needs. Must have the ability to work all shifts when the restaurant is open.

Job Type:

Salary/Full-Time