Assistant General Manager

Quorum Hospitality; Kapaa (HI); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health benefits

Holidays & Paid Time Off

401(k) Retirement Plan

Education Program

Hotel Travel Discounts

Daily Pay

Job summary

Quorum Hospitality is seeking an Assistant General Manager for the Hilton Garden Inn Kauai Wailua Bay to lead daily hotel operations and guest satisfaction.

You will support the General Manager in revenue generation, cost control, and team development, while ensuring a high standard of service across all departments. This hands-on leadership role focuses on profitability, compliance, and exceptional guest experiences in a dynamic resort setting.

Qualifications

• 3+ years progressive experience in hotel front office operations.
• Previous supervisory experience required.
• High school diploma or equivalent required; 2–4 year college degree preferred.
• Must be proficient with Windows operating systems.

Responsibilities

• Ensure efficient operation of the hotel in the absence of the General Manager by supervising and supporting all departments.
• Assist the General Manager in revenue generation programs and participate in on-site sales calls.
• Develop managerial and hourly employees through approved training programs.
• Foster an environment where employees make empowered decisions to maximize guest satisfaction.
• Assist with recruiting, hiring, and training for all departments.
• Assist the General Manager with financial reporting and analysis.
• Oversee AR/AP, payroll, and month-end processes.
• Support a positive, guest-focused, team-oriented work environment.
• Ensure Preventative Maintenance and Deep Cleaning standards are followed in coordination with Housekeeping and Property Engineering.

Skills

Front office operations

Supervisory experience

Windows proficiency

Education

High school diploma or equivalent

2–4 year college degree preferred

Job description

Description

Join our team as an Assistant General Manager at Hilton Garden Inn Kauai Wailua Bay !

Envision a role where your leadership directly influences the guest experience, where every day is an opportunity to elevate service and drive operational excellence. We’re searching for an Assistant General Manager who is passionate about shaping extraordinary guest experiences and inspiring a dedicated team. This hands‑on role focuses on maximizing profitability, guest satisfaction, employee development, and ensuring the smooth operation of the hotel.

Your Role:

As the Assistant General Manager, you will be instrumental in ensuring the efficient operation of the hotel. Your mission is to support the General Manager in all aspects of hotel management, including revenue generation, cost control, and team development. Some of your key responsibilities include:

• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting all departments.
• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on- site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
• Assist in the development of managerial and hourly employees through the implementation of approved training programs.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction.
• Assist with recruiting, hiring, and training for all departments.
• Assist the General Manager with the creation of financial reports.
• Assist in oversight of AR/AP, payroll, month end, etc.
• Assist in creating a positive team‑oriented environment that focuses on the guests through employee development and motivation.
• Ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
• Ensure that employees are alwaysattentive, friendly, courteous, and efficient in their interactions with guests, management, and all other employees.
• Support Operations departments and be in the public areas during peak times, greeting guests and helping as needed.
• Participate in required M.O.D. coverage as scheduled.
• Other duties as assigned.

What We’re Looking For:

• At least 3+ years progressive experience hotel front office operations.
• Previous supervisory experience required.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
• Must be proficient with Windows operating systems.

What We’ll Do For You:

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
• Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them.

Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.