Assistant General Manager

VASA Fitness; Joliet (IL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Two gym memberships

401k options

Benefits for 30+ hours

Flexible vacation plan

Paid holidays

Paid parental leave

Health, dental, vision benefits

Job summary

VASA Fitness is seeking an Assistant General Manager in Joliet, IL to drive member experiences, sales training, and club operations. You will coach the Member Experience Specialists, support the General Manager, and foster a high-performing team committed to our UPLIFT culture.

The AGM leads by example, coaches staff on guest experience, and helps execute sales plans to grow memberships and revenue. This role requires a take-charge attitude and strong operations focus.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 3+ years customer service in a retail, restaurant or in-person based service industry.
• 3+ years leading operational teams.

Responsibilities

• Support the GM in managing pace, financial performance, and club consistency.
• Lead membership sales training and coach MES on sales techniques.
• Schedule and conduct interviews; hire for open positions.
• Forecast staffing needs and delegate tasks for efficiency.
• Maintain a welcoming environment and uphold UPLIFT culture.

Skills

Customer service

Team leadership

Communication skills

Sales training

CPR certification

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

$55,000-$59,700 annually + Commission and Bonus Opportunities!

REPORTS TO: General Manager

DIRECT REPORTS: Member Experience Lead or Member Experience Specialist Team

COMPE NSATION: $55,000-$59,700 annually

BONUS ELIGIBILITY: $750 monthly bonus, eligible for $200 monthly kicker

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

BENEFITS

• All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.
• Additional benefit packages are available for employees who work 30+ hours per week.

• Salaried Employees: Flexible Vacation Plan, Paid Holidays, Paid Parental Leave, and Health, Dental, Vision Benefits

Come join VASA Fitness and join a passionate, fun, and united team!

Proud to be a 'Great Place to Work' certified company!

PURPOSE

The Assistant General Manager (AGM) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The AGM is responsible for supporting the General Manager, club operations and continually developing a high-performing team within the club. The AGM leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members. As the club's lead sales trainer, the AGM drives membership sales through personal production and the skill development of their team. The AGM creates and fosters a winning environment focused on continuous growth and skill development of Member Experience Specialists. This role helps to oversee all club departments to ensure operational excellence.

EXECUTION DELIVERABLES

• Directly support the GM in managing the pace, financial performance, and consistency in the club.
• Help drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention).
• Serve as the club's lead membership sales trainer, driving personal sales production and coaching Member Experience Specialists on proven sales techniques, conversion strategies, and delivering a compelling guest-to-member journey.
• Works a staggered schedule in partnership with the General Manager to ensure GM or AGM club coverage all 7 days a week.
• Directly manage and support the Member Experience Lead and Member Experience Specialists to ensure a great guest and member experience.
• Assist in the hiring and development of the club's team with particular emphasis on lead positions, which are: Member Experience Lead (MEL), Personal Training Lead (PTL), Group Fitness and Studio Team Lead (GFSTL) and Child Care Team Lead (CCTL)
• Ensure all Team Members create and maintain our "UPLIFT" culture in the club.
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members.
• Responsible for recruiting, hiring, and training all frontline team members.
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction.
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful

MANAGEMENT RESPONSIBILITES

• Support the General Manager (GM) by forecasting upcoming staffing needs.
• Manages and support the team leads to achieve club goals
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion.
• Lead membership sales efforts as the club's primary sales trainer--setting personal production standards, conducting regular sales training with Member Experience Specialists, and partnering with the GM to create and execute sales plans that drive member growth through effective behaviors and tactics.
• Have frequent conversations with all team members to understand changing work.
• Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions.
• Schedule and facilitate training for all new team members.
• Collaborate with the GM to create a welcoming environment for interviewing candidates and new hires.
• Constantly evaluate team member-to-member interactions
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement.

LEADERSHIP AND COACHING

• Communicate, lead by example, and motivate your teams to understand and develop passion for the brand, our values, and our approach.
• Proactively provide ideas and solutions to help move the business forward.
• Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates.
• Delegate tasks and responsibilities to ensure work is completed and club goals are achieved.
• Build trust and strong relationships with all team members.
• Provide coaching in the moment that inspires commitment and positive change.
• Give input and feedback to GM in succession planning conversations.

JOB DESCRIPTION

REQUIRED QUALIFICATIONS

• High School Diploma or GED required; Bachelor's degree preferred
• 3+ years customer service in a retail, restaurant or in-person based service industry
• 3+ years leading operational teams
• Strong verbal and written communication skills
• Build relationships by establishing trust quickly and positively influencing others
• Personal interest in health, wellness, fitness, and nutrition
• Must obtain a current CPR certification
• Pass a background check

WORKING CONDITIONS

Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.

PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS

• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Physical Strength: Sitting, standing, and walking. Must be able to lift, push, pull, and move a minimum of 30 pounds.
• Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients.
• Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

VASA Fitness is an Equal Opportunity Employer

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