Assistant General Manager

Troon; Independence, Northern (KY, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare Benefits

Retirement Benefits

Paid Time Off

Bonuses

Job summary

Kenton County Golf Courses, Independence, KY, seeks a full-time Assistant General Manager to lead and coordinate daily operations under the General Manager. The role emphasizes service excellence, hospitality focus, and hands-on leadership within a Troon-managed property.

The ideal candidate has golf-industry experience, supervisory skills, and proficiency with Excel, Word, and POS systems, ready to drive business performance and guest satisfaction.

Qualifications

• PGA Membership or PGA registered apprentice in good standing
• Supervisory, coaching, and staff development experience
• Experience managing total golf facility operations
• Proficiency in Excel, Access, Word, and POS systems

Responsibilities

• Manage the office area to ensure effective telephone and mail communications
• Manage all aspects of the club in the absence of the General Manager
• Assist in hiring, developing, and supervising key management staff
• Process customer reservations for guests of the golf course
• Produce daily reports related to rounds, sales, and other metrics
• Coordinate staff and events under direction of senior golf staff
• Oversee course safety, pace of play, and course markings
• Maintain strong relationships with board, golfers, guests, employees and community
• Assist with sourcing, training and motivation of staff
• Support General Manager in staff meetings and policy adherence

Skills

Leadership

Staff development

Customer service

Organizational skills

Communication skills

Education

Four-year college degree

Tools

Excel

Access

Word

POS systems

Job description

Kenton County GC
Independence, KY 41051, USA

Description

Kenton County Golf Courses, located in Independence, KY, is pleased to announce an excellent career opportunity for a full-time Assistant General Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Compensation

Commensurate with experience

General Purpose

The Assistant General Manager reports directly to the General Manager. The Assistant General Manager will help direct and administer all aspects of the operation and will coordinate and administer the property's policies and procedures as defined by the property's ownership or Troon.

Key Responsibilities

• Manages the office area to ensure effective telephone and mail communications
• Manages all aspects of the club in the absence of the General Manager
• Assists in hiring, developing, and supervising all key management employees of the property
• Processes customer reservations for guests of the golf course
• Produces daily reports related to rounds, sales, and other metrics for management
• Assists in coordinating individual, group, and tournament play as directed by the First Assistant Golf Professional or Head Golf Professional
• Works closely with the Marshall and Starter to monitor all aspects of play, including starting, monitoring pace of play, safety on the course, and golf course markings
• Provides customer service to arriving guests to help expedite the check-in process
• Assists in the reconciliation of cash and accounts receivable charges to the daily register at the close of day
• Assists in overseeing the care and maintenance of the property's physical assets and facilities
• Provides assistance in the management of the Pro Shop
• Maintains positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government, and industry
• Assists with sourcing, hiring, developing, training, and motivating a professional, service-oriented staff at the discretion of the General Manager
• Assists the General Manager in managing staff by conducting staff meetings
• Ensures standards by implementing course policies and procedures
• Performs other duties as assigned by manager or supervisor

Education and Experience

• One to three years of experience in the golf industry
• Four-year college degree (preferably business related)

Minimum Qualifications

PGA Membership or PGA registered apprentice in good standing

Must have supervisory, coaching, and staff development experience

Must have experience in total golf facility management and a demonstrated ability to run a professional, efficient, high-quality, service-oriented operation

Must be proficient in Excel, Access, Word, and POS systems

Working knowledge of club accounting

Must have a strong business aptitude and passion for the golf business

Experience assisting with building player development programs

Experience acting as a club liaison to the community

Must have exceptional customer service skills

Must be highly motivated, goal-driven, and a self-starter

Must be extremely organized, efficient, and detail-oriented

Must possess exceptional written and verbal communication skills

Highly polished interpersonal skills, with the ability to connect with people easily and quickly

Must have the skill to exercise good independent judgment in assessing situations and making decisions

Benefits & Other Compensation

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation - Eligibility for Bonuses, Service Charge

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the worlds largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more atwww.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.