Assistant General Manager

Central Sanitation; Hutto (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive wage & incentives

Fully paid benefits plan

RRSP matching

Business casual workplace

Growth opportunities

On-the-job learning

Job summary

Total Sanitation Services is seeking an on-site Operations Leader in Hutto, Texas, to manage the Dispatch team and own profitability for the Cap city Rentals brand. You’ll roll up your sleeves, optimize routing, and ensure excellent customer service while maintaining a strong safety culture.

You will mentor and supervise the Dispatch and Operations teams, partner with Sales, and drive continuous improvement in a fast-paced, multi-brand operation.

Qualifications

• Minimum of 3 years of experience managing a P&L, people, and operations.
• 5+ years in an operations role, preferably rising from entry level.
• Experience in a regulated industry with compliance standards.
• Route-based industry experience preferred to support dispatch concepts.
• Strong computer skills and willingness to use software to improve efficiency.
• Strong people skills and ability to maintain team morale while setting expectations.
• Proven problem-solving and customer relationship skills.
• Willingness to learn quickly and make effective decisions.
• Excellent time management and communication skills.
• Valid driver’s license and clean driving record.
• Proven experience mentoring teams.

Responsibilities

• Learn our system and manage the Dispatch team, covering absences and correcting routing inefficiencies.
• Take responsibility for all permitting and renewals.
• Ensure compliance with environmental, health and safety, employment, and commercial vehicle operation regulations.
• Own the P&L for the brand, achieving profitability targets through efficient decisions.
• Directly supervise and support the Operations Manager and Yard Operations Manager.
• Provide guidance to other supervisory staff as appropriate.
• Liaise with Sales to meet customer commitments and service expectations.
• Ensure the quality of service and customer care across the brand.
• Role model and reinforce company values.

Skills

People management

Operations leadership

Dispatch/Logistics

P&L management

Customer relations

Regulatory compliance

Decision making

Time management

Communication

Leadership

Tools

Dispatch software

CRM software

Job description

Brand: Cap city Rentals

Job description:

Location: Fully on-site in Hutto, Texas

Job Type: Permanent, full time

About Our Company

Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America's sanitation services provider of choice in the markets that we serve.

About the Role

We are looking for someone with the emotional intelligence, business savvy, and operational background to join our successful team. This role is perfect for someone who is ready to learn first, do the work next, and look at continuous improvement down the road. You must be a roll up your sleeves leader who walks the talk in order to be successful in this role. If you do your best work sitting at a desk all day, this isn’t the role for you. If you get great results but alienate your team, this isn’t the role for you. If you like a predictable environment and avoid stressful situations, this isn’t the role for you.

If you can skill up a team, run the day-to-day operations, keep an eye on the bottom line, relentlessly nurture customer relationships, treat your employees respectfully while still setting clear expectations… and make it all look easy, this is your dream job!

Responsibilities

• Learn our system and manage the Dispatch team, being proficient enough to identify routing inefficiencies or issues and correct them, and to work a dispatch desk to cover absences.
• Take responsibility for all permitting and ensure that permits are valid and renewed without lapses.
• Take responsibility for all compliance with environmental, health and safety, employment, and commercial vehicle operation regulations.
• Own the P&L for the brand, ensuring profitability targets are met through efficient operational decisions.
• Directly supervise and support the Operations Manager and Yard Operations Manager.
• Provide guidance and support to other supervisory and management staff as appropriate.
• Liaise with Sales team and ensure alignment, meeting customer commitments and service expectations.
• Ensure the quality of service that the brand is known for is maintained, and that customer care is the focus of every employee.
• Role model and reinforce TSS values.

Qualifications

• Minimum of 3 years of experience managing a P&L, people, and operations
• 5+ years of experience in an operations role, preferably working up from entry level in an organization
• Experience in a regulated industry meeting compliance standards is mandatory
• Route based industry experience preferred (to support understanding of dispatching concepts and logistics)
• Strong computer skills and commitment to using available software to improve operating efficiency and decision-making
• Strong people skills, able to set expectations and have them met while still maintaining team morale
• Proven ability to problem solve, maintain customer relationships, and earn the respect of your team
• Able and willing to learn quickly
• Effective decision making and problem-solving skills.
• Efficient time management skills to ensure completion of tasks and projects in a fast-paced environment
• Excellent verbal, written and interpersonal communication skills.
• Valid driver’s license and clean driving record.
• Proven experience mentoring and developing teams and supervisory employees.

Pay: $80,000 to $100,000 annually, plus incentive

What We Offer

• Competitive wage and incentive
• Excellent fully paid benefits plan
• 5% match on your RRSP contributions
• Business casual workplace

• Supportive and collaborative team environment
• Opportunity to grow within a stable and expanding organization
• On-the-job learning and exposure to a multi-brand operation

We invite applications from all qualified individuals, including those from traditionally underrepresented groups. We are committed to employment equity and diversity in the workplace. Accommodation throughout the recruitment process is available for applicants with disabilities. If you require an accommodation, please email [e-mail] to coordinate.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.