Assistant General Manager

Springwood Hospitality / Fairfield Inn and Suites by Marriott; Hershey (PA); On-site; USD 52,000 - 76,000; Full time

Job summary

Springwood Hospitality / Fairfield Inn and Suites by Marriott seeks an Assistant General Manager to oversee daily Front Office operations while assisting with Housekeeping and Maintenance. You will manage personnel, guest service, and financial controls, reporting to the General Manager.

Applicants should have supervisory experience, strong PMS knowledge (OnQ/Fosse), and solid accounting practices. This role requires leadership, professionalism, and guest-focused service.

Qualifications

• Experience supervising (at least) eight associates.
• Knowledge of property management systems, preferably OnQ or Fosse.
• Understanding of accounting practices as delegated.
• Familiarity with daily hotel operations, policies, and procedures.
• Strong communication and organizational abilities.

Responsibilities

• Maintain a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Maintain safety and security practices and be familiar with emergency procedures.
• Ensure guests are provided with the highest quality product and service.

Skills

Supervisory skills

Front Office operations

Budgeting

PMS: OnQ

PMS: Fosse

Accounting practices

Staff development

Guest service excellence

English communication

Tools

OnQ

Fosse

Quore

Job description

TITLE: Assistant General Manager

LOCATION: Property Level

REPORTS TO: General Manager

FLSA Status: Salaried, Exempt

JOB SUMMARY

Responsible for: the day-to-day operations of the Front Office while overseeing and assisting with Housekeeping and Maintenance to include and not limited to: personnel, guest service, budget performance and financial controls.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Two Years experience supervising (at least) eight associates.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honest and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in:

• Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
• Property Management Systems, preferably OnQ or Fosse
• Accounting practices as delegated
• All functions, procedures and policies of departments supervised.
• Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Train and develop associates through meetings, logs, etc.
• Attention to detail and organization with strong computer skills.
• Monitor and document associates for both positive and negative feedback.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make changes.
• Analyze work for accuracy of self and others.

Abilities:

• Multi task, remain associate and guest service focused.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Market and promote to increase exposure and sales

SPECIFIC RESPONSIBILITIES

• Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Communicate and document using internal means: logs, Springwood reporting systems, Quore, Google Doc’s & email, etc.
• Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
• Maintain certification from a brand approved responsible vendor training program.
• Other duties as assigned, that the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

Standing, walking for long periods of time while maintaining an aggressively friendly professional image. Be flexible in regard to work schedule. Be available as necessary 24/7, weekends and holidays as business demands.

POSITIONS FOR POSSIBLE ADVANCEMENT

Before the next promotion, this person should develop and train her/his replacement. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.