Assistant General Manager

Crunch, LLC; Hampden Township (PA); Hybrid; USD 50,000 - 62,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Crunch, LLC's Fit Fusion gym in Hampden Township, PA, seeks an Assistant General Manager to support a high-performance environment and work with the general manager to oversee daily operations.

You will supervise the MSR team, focus on delivering an excellent member experience, and help lead recruiting, training, and development while maintaining Crunch brand standards. This role emphasizes KPI tracking, scheduling, staff coaching, and ensuring a clean, safe facility with equipment upkeep.

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing key KPI’s.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, staffing levels, and overtime controls.
• Clear communication skills, demonstrating confidence.

Responsibilities

• Assist in recruiting, hiring, training, and developing staff to maintain staffing levels.
• Monitor and scoreboard performance of the staff to meet KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance with ongoing development, training, and coaching.
• Support the General Manager in scheduling and labor management.
• Improve member service resolution with pace and empathy.
• Lead generation and outreach to grow new member sales.
• Oversee new member acquisition and integration into services and programs.
• Supervise club asset management, including inventory reconciliation, supply ordering, and equipment expenditures.
• Maintain a clean facility and oversee equipment maintenance.
• Oversee Daily Cleaning Checklist and facility/work order oversight.
• Utilize Crunch tools to document and support club operations.
• Ensure compliance with Crunch policies and service standards.

Skills

Leadership

Customer service

Communication

KPI management

CPR/AED

Staffing and scheduling

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Assistant General Manager| Fit Fusion

Overview

The assistant general manager supports a high-performance gym environment and works directly with the general manager to oversee operations at the facility. Responsible for assisting in the training, development and supervision of the MSR team, the assistant general manager plays a pivotal role in the day-to-day operations of the gym with the primary focus of delivering an excellent member experience in alignment with Crunch brand standards.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high performing team members to maintain proper staffing levels at all times.
• Monitor and scoreboard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Assist and support to the General Manager in the areas such as, but not limited to:
• Scheduling and labor management
• Member service resolution with pace and empathy
• Resolving or escalating employee issues or concerns
• Lead generation and outreach efforts to impact new member sales.
• New member acquisition and member integration into all services and programs offered,
• Team member goal setting, development plans, and regular staff meetings
• Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures,
• Involvement and supervision in all front desk and Kid’s Crunch related activities
• Maintain clean facility and oversee that equipment is maintained.
• Daily Cleaning Checklist and facility/equipment work order oversight.
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration,
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Requirements

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing key KPI’s.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime.
• Clear communication skills, demonstrating confidence.

Reporting Structure

• Reports directly to the General Manager.
• Works in conjunction with the Fit Fusion management team.