Assistant General Manager

Verano; Florida; On-site; USD 36,000 - 60,000; Full time

Job summary

Verano Holdings is seeking an experienced retail operations professional in Fernandina Beach, FL to support staff and manage daily customer interactions. The role emphasizes excellent service, staff scheduling, and adherence to regulatory requirements within a cannabis retail environment.

You will work closely with the General Manager, supervise staff, and ensure smooth dispensary operations, including training on POS and inventory systems, while maintaining company culture and records.

Qualifications

• High school degree or GED required.
• Minimum of 1 year as an assistant manager or higher.
• Ability to work well with others and communicate effectively.

Responsibilities

• Support dispensary staff, inventory, and patient/customer relations.
• Interact with customers and patients with exceptional service.
• Respond to inquiries, feedback, and suggestions in a timely manner.
• Build bi-weekly staff schedules and coordinate coverage.
• Walk the floor to assist staff with products, news, and regulations.
• Coach and develop staff; address questions and concerns.
• Delegate tasks to Cannabis Advisors to maintain compliance.
• Collaborate with the General Manager to relay information.

Skills

Customer service

Team leadership

Communication

Job description

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Requisition ID: 17703

Department: Retail Ops - Management

Travel:

Location: Fernandina Beach, FL, US, 32034

Workplace Type:

Shift:

Verano Holdings Corp. (Cboe CA: VRNO) (OTCQX: VRNO), one of the U.S. cannabis industry’s leading companiesbased on historical revenue, geographic scope and brand performance,isa vertically integrated, multi-state operator embracinga missionof saying Yes to plant progress and the bold exploration of cannabis. Verano offers a superior cannabis shopping experience in medical and adult use markets under the Zen Leaf™ and MÜV™ dispensary banners and produces a comprehensive suite of high-quality,regulatedcannabis products sold under its diverse portfolio of trusted consumer brands including Verano™, MÜV™, Savvy™, BITS™, Encore™, and Avexia™. Verano’s active operationsspan 13 U.S. states, comprised of 15 Cultivation and production facilities with over 1,000,000 square feet of cultivation capacity. Learn more at www.verano.com .

Essential Duties and Responsibilities

• Responsible for supporting dispensary staff, inventory, and patient/customer relations.
• Interact with customers and patients and provide exceptional customer service.
• Respond to all customer and patient inquiries, feedback, and suggestions.
• Quickly and respectfully resolve any in-store situations that may arise.
• Build out bi-weekly work schedules for current and incoming staff.
• Regularly walk the floor and act as a resource for dispensary staff concerning products and services, industry news and changes in regulation.
• Coach and develop staff; Answer staff questions, concerns or suggestions.
• Delegate tasks to Cannabis Advisors to maintain regular compliance.
• Work closely with the General Manager to communicate information to dispensary staff from the corporate retail team.
• Conduct interviews at the direction of the General Manager.
• Provide regular training to staff members on the POS System and State Inventory System.
• Oversees orders and deliveries to ensure accurate order information and timeliness of deliveries.
• Maintain company culture and atmosphere within the facility.
• Keep record of all dispensary activity including cash, sales, vendors, and customer/patient information.
• Other duties as assigned.

Minimum Qualifications

• High school degree or general education degree (GED) is required.
• A minimum of 1 year as an assistant manager, or above, is required.
• Ability to work well with others and communicate effectively with staff and retail management.
• Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
• Proven ability to manage teams effectively.
• Excellent communication and customer service skills.
• At least 21 years of age.

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Able to stand up to 90% of the time. Specific hearing abilities required by this job include hearing in the normal audio range with or without correction. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.