Assistant General Manager

Smoothie King (SKFI); East Peoria (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A popular smoothie and health food company is seeking an Assistant Manager to support store operations and enhance guest experience. The ideal candidate will have 2 years of experience in a lead role within a customer service environment. Responsibilities include leading the team, managing cash activities, ensuring food safety compliance, and maintaining store cleanliness. Must possess excellent communication skills and be available for a flexible schedule including weekends and holidays.

Qualifications

• Minimum 2 years’ experience as a shift lead in retail or restaurant.
• Candidates must have ServSafe Certification.
• Available to work weekends and holidays as per operational needs.

Responsibilities

• Assist Store Manager in leading the team and providing exceptional guest experiences.
• Ensure compliance with food safety guidelines.
• Manage store cleanliness and upkeep.

Skills

Communication skills

Team leadership

Customer service

Basic POS skills

Operational management

Education

High School Diploma or GED Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

*** THIS IS NOT A SEASONAL POSITION**

The Assistant Manager (AM) will contribute to Smoothie King’s success by assisting the SM in leading his/her team to create and maintain an exceptional Guest Experience while upholding brand standards, as well as modeling and acting in accordance with our mission and core values. The Assistant Manager is involved in all areas of store operations, which include:

• Assist the Store Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the Store Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the Store Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and partner with the Store Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• Candidates must be available to work on weekends and holidays as part of their regular schedule. Additionally, employees should be willing and able to work at both our East Peoria and Peoria locations, as needed.
• ServSafe Certification.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.