Assistant General Manager

Yugo; Charlotte (NC); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401k with employer matching

Three weeks of PTO

Paid Wellness Time

11 paid holidays

Paid Parental Leave

Volunteer day

YuDay

Life, STD & LTD insurance

Job summary

Yugo Charlotte is seeking an Assistant General Manager to oversee daily property operations at College Downs. You will work with the General Manager to ensure exceptional student living experiences and maintain a welcoming environment for residents.

Responsibilities include rent collections, lease renewals, budgeting, vendor coordination, and leasing tours. The role requires at least one year in residential properties, strong customer service skills, and Entrata experience is a plus.

Qualifications

• High school diploma or equivalent required; college degree not mandatory.
• Minimum one year in residential properties or rental operations.
• Experience at a university/college property is a plus.
• Entrata or similar rental software experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily property operations and ensure policy adherence.
• Manage resident accounts, rent collections, and deposits.
• Support lease renewals and eviction processes per policy.
• Maintain resident records and financial documentation.
• Assist with monthly financial reporting and budgets.
• Lead leasing and marketing efforts, tours, and applications.
• Monitor market trends and adjust pricing to support occupancy.
• Deliver excellent customer service and resolve resident concerns.
• Coordinate with vendors and maintenance teams.
• Conduct regular property inspections for curb appeal and safety.

Skills

Interpersonal communication

Customer service

Conflict resolution

Carbon literacy

Budgeting basics

Education

High school diploma or equivalent

Experience in residential properties preferred

Tools

Entrata software

Property management tools

Job description

Yugo Charlotte College Downs

Position Title: Assistant General Manager

Position Classification: Hourly / Non-Exempt

Compensation: $24 - $26 / hour

Yugo is a global leader in student housing dedicated to creating exceptional living experiences for students around the world. With a presence spanning more than 14 countries and 120 cities, Yugo combines innovation, community, and purpose to redefine student living. In the U.S., Yugo operates nearly 40,000 beds across 88 properties in 28 states, delivering vibrant communities designed to support student success both personally and professionally. Guided by its Live Your Best Life philosophy, Yugo fosters sustainability, personal growth, and career development while building an inclusive, collaborative, and forward-thinking culture for residents and team members alike.

As an Assistant General Manager with Yugo, you'll play a key role in ensuring smooth operations and enhancing the student living experience. Through collaboration with the General Manager, you’ll oversee day-to-day property management operations and support your team in delivering excellent performance while maintaining a vibrant and welcoming environment for all residents living in your community.

Reporting to the General Manager, here’s what you’ll be doing!

• Assist in overseeing daily property operations, ensuring compliance with company policies and operational standards.
• Manage resident accounts, including rent collections, delinquency follow-up, invoicing, deposits, and payment processing.
• Support lease renewals, resident retention initiatives, and eviction processes in accordance with company policies and legal requirements.
• Maintain accurate resident records, lease files, and financial documentation.
• Assist with monthly financial reporting, budget tracking, and end-of-month close processes.
• Support the development and monitoring of annual property budgets and expense management goals.
• Lead leasing and marketing efforts by conducting property tours, responding to leasing inquiries, and processing lease applications.
• Monitor market trends, competitor pricing, and community amenities to support occupancy and leasing performance.
• Deliver exceptional customer service by addressing resident concerns, resolving complaints, and conducting service request follow-ups.
• Coordinate with vendors, contractors, and maintenance teams to ensure timely completion of property and resident service needs.
• Conduct regular property inspections to maintain curb appeal, cleanliness, safety, and overall community standards.
• Assist with move-in and move-out processes, ensuring all documentation is accurate and compliant.
• Participate in team leadership activities, including staff meetings, training, coaching, and employee development initiatives.
• Ensure leasing offices, model units, and community spaces remain professional, organized, and tour-ready.
• Comply with Fair Housing regulations and all applicable federal, state, and local laws while supporting overall property performance goals.
• Perform additional duties and special projects as assigned to support community operations and business objectives.

Sound good so far? Here’s what you’ll need to thrive in this role!

• High school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
• Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.
• Relevant experience working at a property, even better at a university/college
• Entrata experience, or relevant rental software experience
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
• Strong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to service requests
• Exceptional conflict-resolution skills with the ability to remain calm under pressure
• Carbon Literacy Certification or willingness to undertake training

As part of the Yugo team, you are eligible for a competitive salary, bonus eligibility, comprehensive benefits and more! Here’s a snapshot of what we offer;

• Competitive salary
• Generous benefits package! Including health, dental and vision
• 401k + 4% employer matching
• Three weeks of PTO
• Paid Wellness Time
• 11 paid Holidays
• Paid Parental Leave
• 1 Paid Volunteer Day
• 1 Paid YuDay
• Company paid STD, LTD and Life insurance

At Yugo, we believe in creating a culture where everyone belongs and feels empowered to do their best work. If you're looking to make an impact in a people-first environment,

Equal Opportunity Employer

We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, protected veteran status, or any other status protected by applicable law.