General Manager

MyEyeDr.; Lititz (Lancaster County); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Bonuses & commission

Medical & dental coverage

401(k) with company match

PTO & paid holidays

Vision coverage

Job summary

MyEyeDr. is seeking a General Manager in Lititz, PA to lead the office team and deliver a personalized eyecare experience for patients. You will oversee daily operations, foster teamwork, and champion exceptional service.

You will own the office's financial performance, drive KPI results, and collaborate with doctors and staff to optimize patient care and retail operations. Evening and weekend shifts are required, with growth opportunities and a comprehensive benefits package.

Qualifications

• Undergraduate degree or relevant years of experience in a management role (Retail/Hospitality preferred).
• 2+ years in a leadership-facing role as the main decision maker.
• Experience leading two or more employees to achieve sales and operational goals.
• Experience driving business and sales operations in a fast-paced, customer-facing environment.

Responsibilities

• Build and foster a purpose-driven team through recruitment, onboarding, and ongoing development.
• Own the financial success of the office through KPI-driven performance and P&L oversight.
• Collaborate with doctors, home office support, and staff to deliver a seamless patient experience.
• Provide in-the-moment coaching to office leaders and team members to improve outcomes.
• Maximize optometric partnerships through doctor availability and coverage decisions.
• Lead Doctor of Optometry partnerships and ongoing relationships.
• Maintain HR policies and compliance to ensure a productive, safe work environment for staff and patients.
• Drive performance and development in partnership with the District Manager.
• Ensure optical merchandise meets standards and patient expectations.

Skills

Team leadership

Recruitment & onboarding

KPI management

Customer service

Communication

Mentoring

Servant leadership

Business acumen

Education

Undergraduate degree

Job description

Description

About the role

See yourself starting a new career journey? As a MyEyeDr. General Manager you will cultivate a collaborative working environment with all associate members to provide a personalized eyecare experience for patients. You will achieve this through partnership with your trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best. As the Office Leader, you will own all aspects of our office success inclusive of patient experiences, financial P&L, team member performance and development and office operations. You’ll have the opportunity to share knowledge and collaborate with your peers and be the ultimate brand ambassador. This role reports to the District Manager. Some evening and weekend shifts required.

You Will

• Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development
• Have direct responsibility for financial success of your office through managing behaviors that drive KPI performance
• Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience
• Deliver key performance indicators with flawless execution of patient experiences and provide in the moment coaching to other office leaders and team members
• Maximize Optometric partnerships through participation and involvement in coverage, walk-in availability and doctor availability
• Lead Doctor of Optometry business partnership and on-going relationship
• Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients
• Lead performance and development in partnership with our District Manager for all team members
• Ensure our optical merchandise meets standards, patient requirements and requests

About You

• Undergraduate degree or relevant years of experience serving in a management position (Retail/Hospitality strongly preferred)
• 2+ years in a leadership facing role serving as the main decision maker
• Experience leading two or more employees to help achieve sales and operational objectives
• Experience driving business and sales operations in a complex, customer-facing, fast-paced environment
• Effective communicator, detail oriented and a strong leader that demonstrates the values of MyEyeDr.
• Upholds exceptional service standards and acts as a mentor to our team members and patients
• A servant leadership style with strong drive for result, business acumen and an entrepreneurial spirit
• Willing to learn about industry, product, full scope optical office roles, and services
• A natural leader with the ability to coach and inspire team members
• Team player who is willing to collaborate with all to provide the best patient experience

Growth With Us

• Grow and develop your career through role specific training programs
• Be offered an opportunity to earn bonuses and commission (role specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.