Assistant General Manager

Goldfish Swim School - Braintree; Braintree (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

Goldfish Swim School - Braintree seeks an Assistant General Manager to partner with the GM and run daily operations at our Braintree school, focusing on the aquatics program and curriculum. You will lead swim instruction quality, coach deck staff, and maintain a safe, high-energy pool environment aligned with Goldfish standards.

The role emphasizes leadership, training, and building a positive team culture, with opportunities for advancement within a growing seven-location network.

Qualifications

• Must have aquatics background with 2+ years as swim instructor or equivalent lifeguard/deck supervisor
• Experience leading or training staff, ideally a young hourly team
• Lifeguard, CPR, AED, and First Aid certification required; CPO license after hire
• Strong communication and teamwork with a customer-service mindset

Responsibilities

• Lead aquatics and curriculum across the school, ensuring lessons follow the Goldfish curriculum and safe progression
• Train, observe, and coach swim instructors and deck staff, including in-water training shifts
• Oversee deck supervisors on class scheduling, progress tracking, and lesson quality
• Maintain a safe pool environment and manage daily pool operations
• Partner with the GM to run daily operations per standard procedures and handle staffing coverage
• Support front desk and sales staff with customer service and lead conversion
• Deliver a best-in-class experience for families through on-floor communication and engagement
• Lead internal culture initiatives to improve staff satisfaction and retention

Skills

Aquatics leadership

Staff training

Customer service

Team mentorship

Operations management

Education

High school diploma or GED

Some college preferred

Job description

Position Summary

As Assistant General Manager, you will partner closely with the General Manager to run daily operations at our Braintree school, with primary ownership of the aquatics side of the business. You will lead swim instruction quality, coach deck staff, and keep the pool environment safe and on standard, while helping build a positive, high-energy team culture. This role is the aquatics and curriculum counterpart to the General Manager, and the two of you will share an office and work hand in hand.

Key Responsibilities

Aquatics and Curriculum Leadership

Own swim instruction quality across the school, ensuring lessons follow the Goldfish curriculum and every child progresses safely

Train, observe, and coach swim instructors and deck staff, including new-hire in-water training shifts before instructors lead classes

Oversee deck supervisors on class scheduling, student progress, and lesson-quality issues

Maintain a safe and sanitary pool environment and lead pool operations day to day

Operational Support

Partner with the General Manager to run daily operations according to GSS standard operating procedures

Manage shifts and resolve coverage issues, stepping in as manager on duty as needed

Direct and support the implementation of the Emergency Action Plan (EAP) and all facility safety procedures, and train staff on the EAP

Help oversee retail, vending, and private party operations to keep them on brand standard

Team and Customer Experience

Coach and mentor a predominantly young hourly team, setting clear expectations and holding staff accountable while keeping morale high

Support front desk and sales staff with training focused on customer service and lead conversion

Deliver a best-in-class experience for families through visible, face to face communication on the floor

Help lead internal culture efforts that improve staff satisfaction and retention

Requirements

High school diploma or GED required; some college preferred

Aquatics background required. Two or more years as a swim instructor, or equivalent experience as a certified lifeguard, deck supervisor, or aquatics coordinator

Experience leading or training staff, ideally a young hourly team, is strongly preferred

Experience as a youth sports instructor, coach, camp counselor, or childcare provider is a plus\

Certificates and Licenses

Lifeguard, CPR, AED, and First Aid certification required. Certified Pool Operator (CPO) license required after hire

Lifeguard Instructor certification is a plus

What We Are Looking For

A strong aquatics operator who complements the General Manager, aquatics-first where the GM is operations and people-first

Consistent, communicative, and quick to take initiative without being asked

Outgoing and team-oriented, someone who helps build a fun, positive culture

Above all, a great attitude and a genuine commitment to kids, families, and water safety

Compensation and Benefits

$55,000 to $70,000, based on experience, plus a metric-driven quarterly incentive

PPO healthcare, plus dental and vision

401(k) available after one year of employment

Paid time off; school closed for most holidays

Paid training and development

Opportunity for advancement within a growing seven-location group, including a path toward General Manager

Moderate noise level; regular exposure to heat and humidity. Must be able to work some evening and weekend hours. The typical management schedule runs Tuesday through Saturday.

Goldfish Swim School is an equal opportunity employer.