Assistant General Manager

Crunch Fitness - Fit Fusion, LLC; Bolingbrook (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Crunch Fitness - Fit Fusion, LLC in Bolingbrook, Illinois, seeks an Assistant General Manager to support a high-performance gym environment. You will work alongside the General Manager to oversee operations and ensure a top-notch member experience aligned with Crunch brand standards.

Your role includes recruiting and developing a strong team while managing performance standards. The position offers competitive salary and performance-based bonus opportunities to foster your growth.

Qualifications

• 2 years of fitness facility and/or customer service-oriented management experience.
• Experience executing objectives quickly and effectively managing key KPIs.
• Clear communication skills, demonstrating confidence.

Responsibilities

• Assist in recruiting, hiring, training, and developing a high-performing team.
• Monitor and score staff performance to meet expected KPI standards.
• Manage team member performance standards with ongoing development and coaching.
• Lead generation and outreach efforts to impact new member sales.
• Ensure consistent compliance with all Crunch policies and service standards.

Skills

Fitness facility management

Customer service

Staff supervision

Performance management

Job description

Assistant General Manager – Fit Fusion

The assistant general manager supports a high‑performance gym environment and works directly with the general manager to oversee operations at the facility. They assist in the training, development and supervision of the MSR team, playing a pivotal role in day‑to‑day operations with the primary focus of delivering an excellent member experience in alignment with Crunch brand standards.

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Responsibilities

• Assist in recruiting, hiring, training, and developing a high‑performing team to maintain proper staffing levels at all times.
• Monitor and score staff performance to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with ongoing development, training, and coaching.
• Assist and support the General Manager in areas such as scheduling and labor management;
• Member service resolution with pace and empathy;
• Resolving or escalating employee issues or concerns;
• Lead generation and outreach efforts to impact new member sales.
• New member acquisition and member integration into all services and programs offered.
• Team member goal setting, development plans, and regular staff meetings.
• Supervise club asset management, including inventory reconciliation, supply ordering, and small equipment expenditures.
• Involvement and supervision in all front desk and Kid’s Crunch related activities.
• Maintain a clean facility and oversee equipment maintenance.
• Daily cleaning checklist and facility/equipment work order oversight.
• Utilize Crunch‑specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards.

Requirements

• 2 years of fitness facility and/or customer service‑oriented management experience.
• Experience executing objectives quickly and effectively managing key KPIs.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optional staffing levels and overtime controls.
• Clear communication skills, demonstrating confidence.

Reporting Structure

• Reports directly to the General Manager.
• Works in conjunction with the Fit Fusion management team.