Assistant General Manager

Raines Company; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Raines Co. is seeking an Assistant General Manager to help the General Manager oversee day-to-day hotel operations and staff across departments.

You will help implement departmental strategies, enforce policies, and ensure trained staff with the right tools. The role focuses on guest services, accounts management, and safeguarding assets while driving performance and brand standards.

Qualifications

• Prior Assistant General Manager, Front Office Manager, or Operations Manager experience.
• Proficient in Microsoft 365 or similar computer applications.
• Experience with brand's PMS and Point of Sales systems.
• Minimum High school diploma, GED or equivalent.
• Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred.

Responsibilities

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.
• Communicate and enforce policies and procedures
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potential issues
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Supervise staff in multiple departments as needed
• Use company-wide tools, systems and applications without exception
• Provide hands-on support for front office operations
• Ensure accounts receivables are updated and invoices are sent and reconciled weekly. Follow-up with customer payments to ensure proper credit to accounts and elevate customer non-payment issues immediately
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
• Ensure a safe and secure environment for guests, employees, and hotel assets
• Respond to guest inquiries to include complaints
• Report incidents to the appropriate people to include HR, Insurance, RDO, etc
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty

Skills

Front office operations

Staff supervision

Communication

Education

Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred

High school diploma or GED or equivalent

Tools

PMS systems

Point of Sale systems

Microsoft 365

Job description

Raines Co. - Your Future is Now!

You are one of the two key managers responsible for all operations in the property and directly involved in the management of team members. You are watchful and attentive to ensure the quality care of staff and attend to guest needs. You share your knowledge and transform issues into positive opportunities.

You ensure communication between management and team members is flawless. Because of your high level of energy, your potential for growth is outstanding. If you exhibit these qualities, Raines Co. will be a great opportunity for you to realize your full potential.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Job Summary

The Assistant General Manager helps the General Manager to ensure the day-to-day business operations run smoothly.

Essential Job Functions

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.
• Communicate and enforce policies and procedures
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert General Manager of potential issues
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
• Supervise staff in multiple departments as needed
• Use company-wide tools, systems and applications without exception
• Provide hands-on support for front office operations
• Ensure accounts receivables are updated and invoices are sent and reconciled weekly. Follow-up with customer payments to ensure proper credit to accounts and elevate customer non-payment issues immediately
• Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
• Ensure a safe and secure environment for guests, employees, and hotel assets
• Respond to guest inquiries to include complaints
• Report incidents to the appropriate people to include HR, Insurance, RDO, etc
• Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty

Experience And Education

Prior Assistant General Manager, Front Office Manager, or Operations Manager experience

Proficient in Microsoft 365 or similar computer applications

Experience with brand's PMS and Point of Sales systems

Minimum High school diploma, GED or equivalent

Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major preferred

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V