Assistant General Manager

Continental Services; Auburn Hills (MI); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Health Coverage – Medical, Dental and

401(k) with company match

Paid Time Off

Wellness Programs

Referral bonus

Additional Perks

Job summary

Continental Services is seeking an Assistant General Manager to lead day‑to‑day café operations across multiple locations, including campus and catering operations. You will drive guest satisfaction, coach staff, and manage initiatives to elevate the guest experience in a fast‑paced setting.

The role requires a Bachelor’s degree in hospitality, 5+ years in management, and strong communication. DOT certification noted in the job posting.

Qualifications

• Bachelor’s degree in hospitality or equivalent experience.
• Five or more years of experience; large‑scale operation preferred.
• ServSafe Manager and Allergen certifications preferred (or willingness to obtain).
• Strong written and verbal communication skills.

Responsibilities

• Responsible for flow of service.
• Prepare weekly schedules and forecast needs.
• Manage inventory and ordering processes.
• Assist with development, training, and team responsibilities.
• Oversee staff development and performance expectations.

Skills

Leadership

Guest service

Operations management

Staff training

Education

Bachelor’s degree in hospitality

Tools

Microsoft Office Suite

Job description

Assistant General Manager

Department: Stellantis Cafe Overhead 700260

Employment Type: Full Time

Location: Stellantis AH

Reporting To: Katherine Sargent

Compensation: $75,000 - $78,000 / year

Description

WHO WE ARE

We are Midwest’s largest food management company offering custom dining, refreshment services, and special events catering. Our passionate team of highly skilled food service industry leaders explores what’s new and what’s next, creating fresh and vibrant offerings for our guests. We serve more than 10,000 high‑quality meals a day across more than 475 locations and are 900 employees strong and growing. Great food and impeccable service, delivered by happy, hardworking people. If you enjoy pleasing guests and being part of a polished team that makes a difference every day, we’re looking for you!

WHAT YOU’LL DO

Continental Services is searching for an Assistant General Manager who’s not just a natural with guests, but an outgoing, self‑starting leader ready to bring creativity, passion, and positive energy to the campus. We’re looking for someone who thrives in a fast‑paced environment, inspires their team, and isn’t afraid to take initiative to craft unforgettable experiences.

If you’re driven, dynamic, and excited to make your mark, we’d love to talk. Let’s create something extraordinary together!

WHO YOU ARE

• Want a flexible, rewarding career
• Are interested in growing within a dynamic and collaborative team
• Are committed to excellence in both food and hospitality
• Thrive in a creative, guest‑focused, service‑driven environment
• Lead with warmth, professionalism, and a genuine passion for elevating the guest experience

Assistance General Manager role (5+ years relevant experience). DOT certification required.

Manages day‑to‑day operations, including multiple cafés in large office complex, two Starbucks locations, busy catering operation, staff communication, training, weekly planning, and maintaining overall organization of service, guest needs and elevating their experience.

PRIMARY RESPONSIBILITIES

• Responsible for flow of service.
• Conduct daily line checks and verify all items are available for service.
• Communicate food and service issues to staff and drive continuous improvement.
• Assist with BEO creation and catering sales responsibilities.
• Prepare weekly schedules and forecast needs.
• Maintain cleanliness and sanitation standards.
• Oversee staff development, training, and team‑building plans.
• Manage inventory and ordering processes.
• Assist in achieving financial goals.
• Attend regular management meetings.
• Provide leadership as a working manager.
• Participate in interviewing, selecting, and assessing talent.
• Set performance expectations and manage delegation of duties.
• Offer coaching, training, and development opportunities.
• Resolve employee concerns and escalated issues.
• Assist with annual employee evaluations.
• Develop training materials and programs.
• Oversight of HR functions including lifecycle of employee

ATTRIBUTES FOR SUCCESS

• Results‑oriented and flexible; demonstrates follow‑through and positive outcomes.
• High energy, resilience, and endurance.
• Attitude and Motivation: Positivity will be required to succeed in this role. This includes collaboration with other departments and clear understanding of the mission statement: Delight our Guests Every Meal, Every Day.
• Development: Good to Great is our mantra. This position will constantly ask “how can this be better”? This position is directly tied to company growth and the actions of this individual should be extremely proactive to cultivate this mission.
• Communicates directly and honestly; listens well and encourages open thinking.
• Values align with company culture; ethical, trustworthy, and forward‑thinking.
• Strong proficiency with Microsoft Office Suite and industry systems.
• Communicates directly and honestly; listens well and encourages open thinking.
• Values align with company culture; ethical, trustworthy, and forward‑thinking.
• Strong proficiency with Microsoft Office Suite and industry systems.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in hospitality, or equivalent experience.
• Five or more years of experience; large‑scale operation preferred.
• Prior management experience is strongly preferred.
• ServSafe Manager and Allergen certifications preferred (or willingness to obtain).
• Strong written and verbal communication skills.
• Professional, polished appearance and demeanor.
• Ability to build relationships with clients and industry partners.

DISCLAIMER

The duties of this position may change from time to time. Continental reserves the right to add or remove responsibilities at its discretion.

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Continental reserves the right to add or delete duties and responsibilities at the discretion of Continental or its managers. This job description is intended to describe the general level of work being performed. It’s not intended to be all inclusive.

Continental is proud to be an Equal Opportunity Employer.

Savor the Benefits:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave
• 401(k) with company match
• Paid Time Off
• Wellness Programs
• Referral bonus
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits