Assistant General Manager

HMSHost; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Meal benefits

401(k) with match

Life insurance

Tuition reimbursement

Employee assistance program

Career growth opportunities

Referral program

Job summary

HMSHost is seeking an Assistant General Manager to lead a QSR or Casual Dine-style restaurant, ensuring cleanliness, readiness for service, staffing, and high operational standards. The AGM will follow prescribed policies to guide management decisions and drive performance.

The role requires supervision of daily activities, hiring decisions, and managing workflow to meet unit goals while upholding HMSHost policies and guest service standards across shifts.

Qualifications

• 6+ years in food & beverage, cash handling and customer service experience
• 4+ years supervisory or lead experience in Casual Dine or production kitchen
• Ability to read, write and understand instructions and policy documents and communicate with customers

Responsibilities

• Completes opening, daily and closing procedures per policies
• Supervises day-to-day activities of associates in the unit
• Interviews candidates and participates in hiring decisions and promoting HMSHost as an employer of choice
• Reads financial/operational data to monitor progress toward unit goals
• Manages day-to-day activities of restaurant staff
• Ensures diversity and inclusion in the restaurant
• Resolves customer and associate questions and refers complex issues to senior leaders
• Ensures compliance with alcohol policies and AB procedures
• Creates schedules and ensures shifts are covered
• Ensures mandated breaks are taken by associates
• Maintains clean, stocked display areas and well-functioning equipment
• Operates cash register and maintains cash security
• Monitors wellness and safety procedures and reports concerns
• Performs Health and Safety activities per guidelines
• Places orders, receives goods, processes invoices
• Maintains current contact information for associates

Skills

Customer service

Cash handling

Leadership

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Purpose:

The purpose of the Assistant General Manager (AGM) position is to assist Branch management in tactically executing complex QSR or Casual Dine or similar restaurant management operations. The AGM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AGM uses prescribed policies and procedures to make management decisions.

Essential Functions:

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Assists the GM/F&B Multi Unit Manager I in managing by supervising day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
• Ensures compliance with all company adult beverage policies, and ensures all restaurant staff understand and follow AB procedures
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Actively ensures all associates take all mandated rest breaks and meal periods
• Ensures display areas are appropriately clean, stocked, and visually appealing
• Ensures all equipment is in good working order
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
• Places orders for individual units, receives goods, processes invoices
• Ensures that the company has most current contact information for all associates working in the restaurant.

Requirements:

• Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates’ work activities during these different days and times.
• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/.

Reporting relationship and other important information

• The AGM position as described falls under the Fair Labor Standards act as a Exempt position
• The AGM position typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager I within the assigned location.
• The AGM position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a minimum of 6 years food and beverage, cash handling, and customer service experience
• Requires a minimum of 4 years supervisory or lead experience in a Casual Dine restaurant or production kitchen
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws andregulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members withoutregard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost