Assistant General Manager

Good-Day-Farm; Arnold (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Good-Day-Farm in Missouri is seeking an Assistant General Retail Manager to support daily store operations, lead staff, and partner with the Retail General Manager to drive performance in a regulated cannabis environment.

You will manage staffing, training, payroll coordination, cash handling, inventory control, visual merchandising, customer experience, and compliance, while fostering a positive team culture and meeting revenue goals.

Qualifications

• Have at least 1 year in a leadership position in retail, hospitality, service, or cannabis related industries.
• Cannabis industry experience preferred.
• Must be able to clear a background check.
• Strong written and verbal communication skills.
• Demonstrated capability in people management and culture building.
• Positive attitude and flexibility.
• Demonstrated experience in cash and inventory management.
• Microsoft Suite experience.

Responsibilities

• Lead staff training and development, assist in hiring and team management, conduct employee reviews, build staff schedules, and assist the General Manager in meeting payroll expectations.
• Be a cultural leader for all team members and lead by example to meet company culture goals and expectations.
• Lead and assist in staff coaching and setting standards of success for every team member.
• Lead and assist the General Manager in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations.
• Effectively communicate sales goals, promotions, and business expectations with staff on a daily basis.
• Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service.
• Participate in competitive analysis and be a champion of the business.
• Manage all inventory processes and reconciliation to ensure accuracy and prevent loss.
• Lead and assist in daily store opening and closing duties, such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business.
• Assist the General Manager in all management-related responsibilities and day-to-day functions.
• Manage all in-store cash flow: till setting, cash handling, and cash depositing.
• Work with the General Manager to ensure adequate upkeep of the store: supply ordering, cleaning, and general housekeeping practices.
• Be a front line of maintenance for the facility by actively communicating needs and fixes.
• Lead and assist in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements.
• Lead and assist in all inventory processes: intake, invoice management, organization, selling, and staff training and development.
• Prioritize shelf stocking and keeping online menus accurate at all times of the day through routine and development adherence.
• Work with the General Manager to track critical stocking needs.
• Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising.
• Effectively communicate the promotion calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness.
• Effectively communicate the pop-up and events calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness.
• Lead and assist all Loyalty program-related needs and initiatives with staff and customers.
• Lead and assist in all customer experience initiatives that build value and loyalty.
• Meet any and all other leadership requirements as they are related to high levels of leadership.
• Be an adaptable leader and have a high level of communication with leadership and store staff alike.
• Performs other duties as assigned.

Skills

Leadership

People management

Cash handling

Inventory management

Customer service

Communication

Flexibility

Tools

Microsoft Suite

Job description

About the Role:

The Assistant General Retail Manager plays a pivotal role in supporting the overall management and operations of the retail facility. This position requires a combination of leadership, operational expertise, and a strong understanding of the cannabis industry and its regulatory landscape. This role reports to the Retail General Manager and is subject to change.

Essential Duties & Responsibilities:

Team and Leadership

• Lead staff training and development, assist in hiring and team management, conduct employee reviews, build staff schedules, and assist the General Manager in meeting payroll expectations
• Be a cultural leader for all team members and lead by example to meet company culture goals and expectations
• Lead and assist in staff coaching and setting standards of success for every team member

Revenue and Business Leadership

• Lead and assist the General Manager in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations
• Effectively communicate sales goals, promotions, and business expectations with staff on a daily basis
• Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service
• Participate in competitive analysis and be a champion of the business
• Manage all inventory processes and reconciliation to ensure accuracy and prevent loss

Logistics

• Lead and assist in daily store opening and closing duties, such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business
• Assist the General Manager in all management-related responsibilities and day-to-day functions
• Manage all in-store cash flow: till setting, cash handling, and cash depositing
• Work with the General Manager to ensure adequate upkeep of the store: supply ordering, cleaning, and general housekeeping practices
• Be a front line of maintenance for the facility by actively communicating needs and fixes

Inventory Management

• Lead and assist in creating a culture of compliance through staff training, self-education,
• and adherence to all compliance requirements
• Lead and assist in all inventory processes: intake, invoice management, organization, selling, and staff training and development
• Prioritize shelf stocking and keeping online menus accurate at all times of the day through routine and development adherence
• Work with the General Manager to track critical stocking needs

Customer Experience

• Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising
• Effectively communicate the promotion calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
• Effectively communicate the pop-up and events calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
• Lead and assist all Loyalty program-related needs and initiatives with staff and customers
• Lead and assist in all customer experience initiatives that build value and loyalty

General

• Meet any and all other leadership requirements as they are related to high levels of leadership
• Be an adaptable leader and have a high level of communication with leadership and store staff alike
• Performs other duties as assigned.

Qualifications:

• Have at least 1 year in a leadership position in retail, hospitality, service, or cannabis related industries
• Cannabis industry experience preferred
• Must be able to clear a background check
• Strong written and verbal communication skills
• Demonstrated capability in people management and culture building
• Positive attitude and flexibility
• Demonstrated experience in cash and inventory management
• Microsoft Suite experience

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.