Assistant General Manager

Association Services Inc.; Arlington (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Join a leading company in the HOA industry as an Assistant General Manager. This on-site role involves liaising with homeowners, managing board directives, and ensuring property compliance. Ideal candidates will possess strong customer service skills and have a background in community associations, contributing to a thriving community environment.

Qualifications

• 2+ years of community association experience.
• Willingness to obtain CMCA, AMS, or PCAM certification, company paid.
• Excellent communication skills, both written and verbal.

Responsibilities

• Assist General Manager with board policy implementation and strategic initiatives.
• Inspect property and ensure compliance with regulations.
• Coordinate monthly and annual board meetings.

Skills

Customer service

Conflict resolution

Project management

Communication

Education

Community association experience

CMCA, AMS, or PCAM

Job description

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I'm HIRING HOA industry superstars! #applynow

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities:

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered. Issues violation letters to homeowners and follow-up to ensure corrected.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Assist in creating and managing the budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.
  
  

Requirements

• 2+ years of community association experience.
• CMCA, AMS, or PCAM, or willingness to obtain, company paid.
• Knowledge of the Association Board of Directors, the General Manager, and how those rolesinterface with the requests of homeowners.
• Customer service driven and team oriented with effective conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken).
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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