Assistant Front Office Manager - The Hotel Hershey

Hersheypark; Hershey (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Assistant Front Office Manager to join their luxury resort team. This role is pivotal in ensuring the smooth operation of the Front Office and Front Services, providing exceptional guest experiences, and leading a team of front desk attendants. With a commitment to service excellence, you will manage reservations, address guest inquiries, and support staff in delivering high-quality service. Enjoy a range of sweet perks, including free admission to a renowned amusement park and comprehensive health benefits from day one. If you thrive in a fast-paced environment and embody a spirit of service, this opportunity is perfect for you.

Benefits

FREE admission to Hersheypark

Medical Coverage

Dental Coverage

Vision Coverage

401K Contribution

Paid Time Off

Qualifications

• Minimum 2 years of experience in Front Office operations.
• Must have a valid Driver's License and be 18 years or older.

Responsibilities

• Supervise front desk staff and manage guest relations.
• Oversee reservations and ensure accuracy of guest accounts.

Skills

Employee Relations

Problem Solving

Organization Skills

Communication Skills

Education

High School Diploma or GED

Tools

Reservation Management Systems

Job description

Assistant Front Office Manager - The Hotel Hershey

Job Category: Hotel/Resort Operations

Requisition Number: ASSIS002948

Posted: April 16, 2025

Employment Type: Full-Time

Location: The Hotel Hershey, Hershey, PA 17033, USA

Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. This position is responsible for the organized, efficient operation of the Front Office and Front Services at The Hotel Hershey.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

1. Interview, train, schedule, coach, and evaluate front desk attendants, PBX operators, night auditors, bell persons, doorpersons, and chauffeurs.*
2. Supervise and support staff members with verifying the accuracy of guest accounts, guest arrival and check-out processes, organizing transportation needs, answering phones, running reports, performing accounting functions, and other front office needs.*
3. Communicate with guests to address billing questions or other inquiries and concerns. Follow up on these opportunities to ensure resolutions effectively meet guest needs, deliver on service excellence, and create memorable guest experiences.*
4. Manage reservations by blocking rooms and adding or changing reservation details to maximize occupancy and revenue.*
5. Perform other duties as assigned.

Qualifications:

1. Minimum of 2 years of related experience.
2. 18 years of age or older.
3. 2 years Front Office experience.
4. Must have a valid Driver's License.
5. Completion of high school or GED.
6. Post-employment - RAMP Certification.

Knowledge, Skills, and Abilities:

1. Proven Employee/Guest relations, problem solving, and organization skills.
2. Ability to work in a busy, fast-paced environment.
3. Professional Image Representative of Property Image.
4. Must embody Hershey Entertainment and Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others).

Job Demands:

While performing the duties of this job, the employee is required to:

1. Finger Dexterity Constant (>67%)
2. Hand/Eye Coordination Frequent (34-66%)
3. Sitting Occasional (<33%)
4. Walking Occasional (<33%)

This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices). This job regularly requires verbal communication of detailed information to others either by phone or in person. Must be able to speak and read the English language. May work in an outdoor environment during all types of weather conditions. Must be available to work flexible shifts based on the needs of the operation and guest.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer