Assistant Front Office Manager NE

SeaTac Inc; Seattle (WA); On-site; Full time

Job summary

A leading company in the hospitality sector is seeking an Assistant Front Office Manager NE to oversee guest services and front desk operations. The ideal candidate will ensure guest satisfaction through effective communication, conflict resolution, and supervision of staff. This role requires a blend of hospitality skills, attention to detail, and the ability to handle various tasks in a fast-paced environment.

Qualifications

• Ability to effectively deal with guests requiring high levels of patience, tact, and diplomacy.
• Effective listening and clear English communication skills.

Responsibilities

• Perform front desk supervisor duties and handle cash.
• Field guest complaints and resolve conflicts.
• Communicate effectively to provide clear direction to staff.

Skills

Patience

Tact

Diplomacy

Effective Listening

Clear English Communication

Basic Mathematical Skills

Job description

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Description

Compensation: Hourly $24-25.00 USD

As the Guest Services Manager/Assistant Front Office Manager NE,

review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Control the suite book to ensure suites and special blocks are handled correctly.

Responsibilities include:

1. Perform front desk supervisor duties as required. Handle cash, make change, balance and assign house bank. Count cash and other methods of payment at the end of the shift to verify and balance the house bank.
2. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting thorough research to develop effective solutions and negotiate results. Plan and implement detailed steps using experienced judgment and discretion.
3. Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Monitor lobby traffic and make staffing adjustments accordingly.
4. Provide safety deposit boxes for guests by escorting them to the vault, pulling the box from the vault, and carrying it to the customer. File access slips in room order.
5. Perform duties of Guest Service Agent, Reservation Agent, and Telephone Operator in a friendly and courteous manner to ensure guest satisfaction.
6. Assist in other roles as assigned by the Front Office Manager, such as manager on duty and scheduling.

The individual must possess the following knowledge, skills, and abilities, and be able to perform the essential functions of the job, with or without reasonable accommodation:

• Ability to effectively deal with guests requiring high levels of patience, tact, and diplomacy to defuse anger and resolve conflicts.
• Basic mathematical skills and proficiency with a calculator to perform moderately complex calculations without error.
• Effective listening and clear English communication skills to interact with customers and employees, including performing night audit functions such as reporting, revenue posting, and financial auditing.
• Hearing and visual ability to observe emergency signs and accurately input information using a computer system.
• Ability to lift and transport metal deposit boxes weighing up to 15 lbs.
• Ability to analyze information and make effective judgments.

Other Expectations

• Regular attendance as per established standards is essential.
• Varying work schedules including nights, weekends, and holidays may be required due to the cyclical nature of the hospitality industry.
• Maintain a neat, clean, and well-groomed appearance as per standards.
• Wear appropriate Personal Protective Equipment (PPE) as required.
• Adhere to health and safety regulations to maintain a safe environment.

Working Conditions

The physical demands and environment are typical for this role. Reasonable accommodations may be provided for individuals with disabilities.

Physical Demands

Sedentary work involving physical effort such as lifting deposit boxes up to 15 lbs.