Assistant Front Office Manager NE

Davita Inc.; SeaTac (WA); On-site; Full time

Job summary

A leading company in the hospitality sector is seeking a Guest Services Supervisor to join their front desk team. This role involves welcoming guests, ensuring exceptional service, and coaching the Guest Services team to create memorable experiences. The ideal candidate will have a strong background in guest services and leadership.

Benefits

Comprehensive benefits package

Early pay or earned wage access

401K matching

Wellness programs

Hotel discounts

Qualifications

• 3+ years' experience in guest services and supervisory roles preferred.
• Proficiency with MS Office Suite.
• Basic mathematical skills for financial reporting.

Responsibilities

• Promote exceptional customer service by setting a positive example.
• Respond promptly and effectively to guest questions and requests.
• Ensure meticulous upkeep of guest services equipment.

Skills

Customer service

Leadership

Communication

Analytical skills

Education

High school diploma or equivalent

Hotel and Restaurant Certification

Tools

MS Office Suite

PMS systems (e.g., OPERA, OnQ)

Job description

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS to get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical illness or accident coverage, short- & long-term disability, paid time off, wellness programs, hotel discounts, and more. (Adjustments for PTB: remove M; for PTX: include only early pay and 401K)

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services team to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable memories that leave a lasting impression.

Essential Job Functions:

• Promote exceptional customer service by setting a positive example and consistently providing outstanding service and courtesy to guests
• Respond promptly and effectively to guest questions and requests
• Foster strong working relationships within Guest Services and with other departments through effective communication
• Empower new team members with essential procedures and techniques of guest service via comprehensive training
• Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
• Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas

Compensation: Hourly $24.15 - $25.00 USD

Physical Demands:

• Ability to lift, carry, push, or pull 10 lbs
• Stand, walk, and work in confined spaces at times throughout the shift, always in full sight of guests

Qualifications:

Education:

• High school diploma or equivalent
• Hotel and Restaurant Certification preferred

Experience:

• 3+ years' experience in guest services and supervisory roles in hotels or related fields preferred
• Basic mathematical skills for financial reporting
• Effective analytical skills for evaluating reservations and making informed decisions
• Proficiency with MS Office Suite (Outlook, Word, Excel)
• Experience with hotel PMS systems such as OPERA or OnQ is a plus

Spire Hospitality uses E-Verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights under federal employment laws.
For more information, review the Know Your Rights notice from the Department of Labor.