Assistant Front Office Manager - Hotel Indigo Old Town Alexandria

IHG Hotels & Resorts; Alexandria (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Front Office Manager to create memorable experiences for guests. This role involves managing the front office team, ensuring exceptional service, and maintaining high standards of guest interaction. The ideal candidate will have a passion for hospitality, a background in hotel management, and strong leadership skills. Join a diverse and inclusive team that values your contributions and supports your well-being through comprehensive benefits and a positive work environment.

Benefits

Room Discounts

Comprehensive Benefits

Paid Time Off

401k Plan

Full Uniform

Wellbeing Support

Qualifications

• 3+ years of Front Office/Guest Service experience, including management.
• Fluency in English; additional languages preferred.

Responsibilities

• Manage and coach the front office team for exceptional guest experiences.
• Engage with guests to build relationships and resolve complaints.
• Assist in budget preparation and explore revenue increase opportunities.

Skills

Guest Service Management

Team Leadership

Conflict Resolution

Budget Management

Education

Bachelor’s degree in Hotel Management

Bachelor’s degree in Business Administration

Job description

Assistant Front Office Manager - Hotel Indigo Old Town Alexandria

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Role Overview

Our guests’ memorable experiences start with you. We’re seeking a dedicated Assistant Front Office Manager to oversee delivering exceptional first impressions—managing registration, reservations, porter, and concierge services.

Responsibilities:

1. Manage and coach the front office team to ensure memorable guest experiences and a warm welcome.
2. Engage with guests to build relationships and resolve complaints.
3. Conduct regular inspections to maintain high standards of first impressions.
4. Assist in budget preparation and explore ways to increase revenue through walk-ins and up-selling.
5. Train team members on PBX procedures and lead during emergencies.
6. Report to the Hotel Operations Manager and oversee a team of front desk staff across various roles.

Qualifications:

• Bachelor’s degree or higher in Hotel Management, Business Administration, or related field.
• At least 3 years of Front Office/Guest Service experience, including management.
• Fluent in English; additional languages preferred.

What We Offer:

Competitive salary, full uniform, room discounts, comprehensive benefits including paid time off, insurance, 401k, and more. We foster an inclusive environment where diversity is celebrated and colleagues are encouraged to bring their whole selves to work. We support wellbeing through our myWellbeing framework, emphasizing health, lifestyle, and workplace support.

Additional Details:

The hourly pay range for this role is $23.00 to $26.00. We welcome applicants who may not meet every requirement but believe they are a good fit. Join us and be part of our global family.

Important Information:

• Pay ranges are estimates and may vary based on factors like experience, location, and performance.
• We do not accept unsolicited resumes from staffing agencies.