Assistant Front Office Manager (Full-Time) l InterContinental Miami Downtown

IHG Hotels & Resorts; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a renowned global leader in luxury hospitality as an Assistant Front Office Manager in Miami. This role offers the opportunity to oversee hotel operations, ensuring exceptional guest experiences and security during night shifts. You'll be part of a dynamic team dedicated to creating sophisticated experiences for guests. With a focus on teamwork, problem-solving, and guest satisfaction, this position is perfect for those passionate about hospitality. Enjoy competitive benefits, hotel discounts worldwide, and the chance to grow in a supportive environment that values authenticity and diversity.

Benefits

Healthcare

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k Plan

Hotel Discounts Worldwide

Qualifications

• 3 years of guest service/hotel experience or equivalent.
• Knowledge of guest service and night operations.

Responsibilities

• Manage hotel operations during your shift and ensure guest service standards.
• Resolve guest complaints promptly and oversee security functions.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Interpersonal Skills

Education

Some College Education

Job description

Assistant Front Office Manager (Full-Time) l InterContinental Miami Downtown

Join to apply for the Assistant Front Office Manager (Full-Time) l InterContinental Miami Downtown role at IHG Hotels & Resorts

About us:

As the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental brand. Our passion for luxury travel, shaped by decades of international expertise and local insights, drives us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Your role:

As a Night Relief Manager, you will oversee hotel operations during your shift, ensuring guest service standards are met and that hotel assets are secured.

Duties and Responsibilities:

• Manage hotel operations during your shift, conduct departmental walk-throughs, and ensure public areas reflect the hotel’s standards.
• Oversee security functions at night.
• Resolve guest complaints promptly and professionally to ensure satisfaction and repeat business.
• Coordinate emergency evacuations and notifications.
• Oversee front desk and night audit functions, ensuring timely and professional service.
• Educate staff on safety procedures and report hazards or emergencies.
• Ensure security of financial transactions and guest safety.
• Conduct inspections of public areas and correct deficiencies.
• Document incidents involving guests or staff.
• Promote teamwork and coordinate with other shifts and management.
• Interact with guests, regulatory agencies, and other external contacts.
• Perform other duties as assigned.

Qualifications:

• Some college education and three years of guest service/hotel experience, or equivalent.
• Knowledge of guest service and night operations; supervisory experience preferred.
• Fluent in English; additional languages preferred.
• Physical ability to lift up to 25 pounds, stand, handle objects, and bend as needed.

Skills:

• Excellent communication and interpersonal skills.
• Strong reading, writing, and basic math skills.
• Problem-solving, organizational, and training abilities.
• Availability to work nights, weekends, and holidays; willingness to travel for training.

What we offer:

A competitive salary, benefits including healthcare, dental, vision, disability, life insurance, and a 401k plan. Hotel discounts worldwide, discount programs, and a supportive team environment. We encourage authenticity and diversity.

Additional information:

• Pay ranges are estimates and may vary based on experience and location.
• Applicants requiring accommodations during the application process can request assistance.
• We do not accept unsolicited resumes from staffing agencies.