Assistant Front Office Manager

InterContinental 62s Group plc; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Employee room discounts

Training programs

Job summary

InterContinental 62s Group plc in New York seeks an Assistant Front Office Manager to lead guest services and front desk operations, ensuring smooth registration and check-out and a memorable first impression for every guest.

You will coach the front office team, handle guest inquiries, manage inspections, contribute to budgets, drive revenue through walk-ins and up-selling, and oversee PBX procedures, reporting to the Director of Front Office.

Qualifications

• 1-2 years of Front Office/Guest Service experience including supervisor/management experience.
• Must speak fluent English.
• Other languages preferred.

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes.
• Engaging with guests to build personal relationships and remedy any complaints.
• Conducting regular front office inspections to ensure we're making the right first impression.
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk.
• Training team members on PBX procedures and taking the lead during an emergency or crisis.
• Reporting into the Director of Front Office you'll manage a team of front desk employees across several specialisms.

Skills

Front Office/Guest Service experience

Supervisor/management experience

Fluent English

Other languages preferred

Job description

Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we're making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Front Office you'll manage a team of front desk employees across several specialisms.

What We need from you:

• 1-2 years of Front Office/Guest Service experience including supervisor/management experience
• Must speak fluent English
• Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.