Assistant Front Office Manager

Sonesta Hotels International Corporation in; Milpitas (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Vacation

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels Corporation is hiring a Guest Services Manager in Milpitas, CA. You will assist in managing all front office areas, supervise staff, and act as MOD in the absence of the Front Office Manager to ensure guest satisfaction and profitability.

You will lead front desk, concierge, and communications teams, coordinate with other departments, oversee VIP arrivals, and deliver passionate service to guests across our Sonesta property in the Silicon Valley.

Qualifications

• Assist in managing all aspects of front office areas to ensure guest satisfaction and maximize profitability.
• Lead front office staff including front desk, communications, and concierge.
• Provide MOD coverage and supervise hotel operations as needed.

Responsibilities

• Act as MOD for morning and evening shifts.
• Supervise front office staff and concierge teams.
• Oversee VIP arrivals and escorts.
• Coordinate with other departments to resolve guest issues.
• Deliver engaging service and uphold brand standards.

Skills

Front office management

Guest services

Leadership

Customer service

VIP handling

Job description

Sonesta Silicon Valley Milpitas, CA Job Id R-0074336

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.

What you’ll be doing

• Act independently as MOD, covering morning and evening shifts.
• Supervise all front office staff including front desk, communications, uniform services and concierge.
• Offer MOD support to other unsupervised departments as needed.
• Act as Travel pass champion.
• Distribute minutes and conduct Manager’s Meeting.
• Oversee VIP arrivals.
• Perform VIP Escorts.
• Act as Lobby Ambassador.
• Track and follow up on in-house guest challenges.
• Resolve guest related issues.
• Liaison with other departments to ensure guest satisfaction.
• Assist with post-stay guest follow up.
• Perform Property rounds.
• Act as Front Office representative during Pre-Cons.
• Monitor and coordinate concierge requests.
• Provide site tours of the hotel.
• Deliver Passionate & Engaging Service to our Guests.

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.

Build solid relationship with your Colleagues

• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Anticipated Pay Range & Additional Job Information

Pay ranges from $27.50 to $29.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We are currently hiring a Guest Services Manager to oversee front office operations and ensure exceptional guest experiences. You will supervise staff, address guest issues, and support departmental needs. Ideal candidates bring strong leadership and a passion for guest service in a dynamic hospitality environment.