Assistant Front Office Manager

Greenville Embassy Suites; Grapevine (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k) plan with company match

Health Coverage (medical, dental, and

vision insurance

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Discounts on brands and services

Job summary

Atrium Hospitality is seeking a proactive Front Desk Leader to guide the team in delivering a warm, seamless guest experience and to drive daily operations across shifts at the Grapevine property. You will respond to guest needs with empathy, manage inventory and schedules, and step in for the Front Office Manager when needed; applicants should have strong customer service and hospitality background.

This full-time role offers health coverage, a 401(k) match, paid time off, tuition

Qualifications

• Customer service experience is essential to create memorable guest moments.
• Hospitality background is a plus to understand hotel rhythm.
• High school diploma or equivalent provides the foundation for leadership.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience across shifts.
• Respond to guest needs with empathy and timely resolution.
• Support financial goals by managing inventory and optimizing schedules.
• Oversee daily front desk operations and ensure tasks are completed.
• Step in for the Front Office Manager when needed and assist with Night Audit or Concierge roles.

Skills

Customer service

Leadership

Technology literacy

Education

High school diploma or equivalent

Job description

Location

Hotel : Dallas Fort Worth Embassy Suites

2401 Bass Pro Drive

Grapevine, TX 76051

Contract Type

Full time

Compensation

Compensation Range : 23.00

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

Career Growth & Learning - 40% of our management hires are internal promotions!

Invest in Your Future - 401(k) plan with company match.

Comprehensive Health Coverag e - Medical, dental, and vision insurance options.

Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

What We Are Looking For

• Customer service experience is essential because creating memorable guest moments is what we do best.
• Hospitality background is a plus-it helps you understand the rhythm and flow of hotel life.
• High school diploma or equivalent provides the foundation for your leadership journey.
• A valid driver's license is needed since you may occasionally assist with guest transportation.
• Comfort with technology is important to manage guest information and team coordination.
• Physical ability to lift 50 lbs and stay active ensures you're ready to support the team hands-on.

Atrium Leadership

• Accountable Achievers: take ownership and deliver results with pride and consistency.
• Agile Thinkers: adapt quickly and solve problems with creativity and calm.
• Talent Curators: grow people, not just teams, through coaching and support.
• Transparent Leaders: communicate clearly and lead with integrity and trust.
• We lead with SPIRIT: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.

Why Atrium

Here it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Equal Employment Opportunity

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Privacy Rights

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy