Assistant Front Office Manager

Plazahotelelpaso; Bethesda (MD); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to oversee front office operations and enhance guest satisfaction. In this dynamic role, you will supervise front office personnel, ensure compliance with established standards, and assist in financial operations. Your leadership will contribute to a guest-centric environment while promoting sustainability practices. If you are passionate about hospitality and excellence in service, this opportunity is perfect for you to grow your career in a vibrant setting.

Qualifications

• 1-3 years of hospitality experience, especially in front desk operations.
• Strong supervisory skills and ability to enhance guest satisfaction.

Responsibilities

• Oversee front office operations and ensure compliance with standards.
• Monitor guest satisfaction scores and work to improve them.
• Assist in financial operations and departmental budgeting.

Skills

Guest Service

Supervision

Financial Operations

Sustainability Practices

Education

Associate or Bachelor’s Degree

Job description

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations to include supervising front office personnel in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
3. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
4. Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
5. Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
6. Review, submit for approval, and order capital budget items as required.
7. Review correspondence from guests and incident logs; direct staff according to information obtained.
8. Ensure front office supplies and merchandise for the gift shop and/or market are fully stocked, and inventory is maintained.
9. Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
10. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
11. Follow sustainability guidelines and practices related to HHM’s EarthView program.
12. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
13. Perform other duties as requested by management.

Position Requirements

1. Associate or Bachelor’s degree preferred.
2. 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

1. Work schedule varies and may include working on holidays and weekends and alternate shifts.
2. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It